Eliot Winkler

11408 N Radner Way Raleigh,- Eliot Winkler EXPERIENCE SKILLS • Billing • Creative Solutions Anchored food franchise workforce and helped to lead store • Data Entry reform, allowing more expedient service without sacrificing • Detail oriented • FOSSE • GIMP Photo Editor • Gmail • Google Docs • Google Drive • Google Photos • Google Sheets customers with scheduling and sales assistance. Worked with • Google Workspace (Google G customers directly to help them find the best treatment plan Suite) Domino’s Raleigh, NC— Delivery Expert, Trainer August 2019 - March 2020 quality. Trained new employees and facilitated organizational changes that encouraged a more efficient work environment. During the outbreak of COVID-19, I worked closely with my team to implement COVID-safe food handling procedures. Affordable Care Morrisville, NC— Patient Service Representative February 2019 - July 2019 Successfully worked in an office environment providing customer service to dental and denture patients over the phone. Provided available and to help them navigate insurance and payment • Grammar aptitude • Leadership roles/delegation • Linux OS • Mac OS education for coworkers I supervised. Trained Front Desk, Food • Managed multiple phone lines and Beverage, and Guest Transportation services. I wore many • Microsoft Excel • Microsoft Office 365 • Microsoft Powerpoint • Microsoft Word • Phone and email decorum • Training • Type up to 81 WPM • Windows OS related difficulties. Marriott Hotels Raleigh, NC — Guest Care Supervisor January 2018 - February 2019 As a team leader, I provided ongoing support and workplace hats to best understand and support both onsite hotels and their guests. Working under Marriott guidelines, I provided incentives, accolades, and skills to my team in areas including human traffic prevention, serving alcohol safely and legally, and guest rewards programs. My direction and involvement directly encouraged both new and returning guests from all over the world. 11408 N Radner Way Raleigh,- Marriott Hotels Raleigh, NC — Guest Care Associate April 2015 - January 2018 Hired as part of the opening team of a new, large dual concept hotel where I made key contributions starting even before the first day of business. Working in a hotel that included the long-term stay Residence Inn and short-term stay Courtyard, I led personalized service to the full spectrum of guests, from sports teams to business groups. When Hurricane Matthew struck, I was put in charge of assisting all incoming FEMA personnel assigned to offer disaster relief to surrounding areas. AWARDS Marriott Associate of the Year Nominee 2017 Marriott Platinum Hotel Award Residence Inn Hotel Highest Award of Excellence- Hosted sports teams, family gatherings, and celebratory Marriott Platinum Hotel Award reunions. Specialized in friendly customer service and creative Courtyard Hotel Highest Award of problem-solving. Excellence- Marriott Gold Hotel Award Courtyard Jason’s Deli Raleigh, NC — Order Taker, Trainer Hotel Award of Excellence 2016 April 2013 - April 2015 Marriott Charter Member Opened Accepted front-line position while in High School to help support Courtyard 2015 family. Garnered strong understanding of time management in addition to learning multiple duties in a new position. Balanced both school work and job success to earn extra money and experience lessons school alone could not offer. Throughout times of low staffing, I offered further support by washing dishes, completing food deliveries, and satisfying customer complaints. Opened Residence Inn 2015