ELILI, GRACE ELAROGHENE
Accountant
Lagos, 23401
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https://www.linkedin.com/in/grace-elili-b19a241b7/
Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Familiar with managing schedules, directing teams and overseeing closing processes. Well-versed in GAAP, ledger updates and report writing. Exceptional interpersonal, communication and multitasking abilities.
Skills
Financial Management
Book Keeping
Administration
Account reconciliation specialist
Team management
Technical support
Team player
Problem solving
Customer Care
Technical Support
Ms Office Suite
Work History
2019-06 – 2020-05
NATIONAL YOUTH SERVICE
Millionaire African Leaders Club
General book-keeping and updating records & files.
Customer care representative.
Maintaining Schedules.
Issuing vouchers and other related activities.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
2012-01 - 2013-04
Customer care representative
Airtel Nigeria
Overseeing communications and resolving issues of customers.
Ensuring customers satisfaction and providing technical support.
Diligent response to customer’s inquiries and proffering solutions.
Coordinated timely responses to online customer communication and researched complex issues.
Defused customer concerns with exceptional conflict and problem resolution skills.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Educated customers on promotions to enhance sales.
Achieved long-term business objectives by analyzing customer feedback for process improvements.
Education
2014-01 - 2018-08
Bachelor of Science (Hons.): Accounting
Ambrose Alli Uniersity, Ekpoma, Edo State (Second Class Lower Division)
2005-09 - 2011-08
WASSCE
Final Touch Secondary School, Lagos
Languages
English
Yoruba
