Elijah Roulst

- ELIJAH ROULST U X -elijahroulst.com D E S I G N E R www.linkedin.com/in/elijahroulst PROFILE UX Designer with a background in Customer Service and Hospitality. Experience in managing accounts and troubleshooting pain points to produce a better experience for the customer, creating solutions for customers' problems in an effective and timely manner, making me a fast learner with strong communication skills. UX DESIGN PROJECTS FITTED FITNESS APP - Career Foundry Case Study - 3 Months SKILLS/TOOLS Created a responsive web app for those seeking a new exercise routine Usability Testing while on the go. Handled challenges in accessibility by researching Empathy current requirements that users appreciate. Developed user flows into Prototyping wireframes focused on essential information. Produced high-fidelity Interaction Design prototypes using Figma by creating a mood board and complete style Information Architecture guide for the case study, focusing on the UI Design. User Research CHUVA WEATHER APP - Career Foundry Case Study - 4 Months Spearheaded a mobile-first, user-centered approach. Crafted a responsive web app for Outdoor Enthusiasts needing a reliable and easy-to-use weather-predicting app that they can use on the go in their busy day-to-day lives. Executed information architecture and prepared and analyzed data to build low-high fidelity prototypes in Adobe XD. Conceptualized using card sorts, ten user interviews, and A/B testing with Marvel to learn about pain points or features participants liked. Responsive Design Personas Strong Communication Wireframing UI Design Figma Adobe XD Marvel EXPERIENCE TAG BUILD General Contractor - Officer 2021-Present Revamped space for new tenants and renters on over 50 projects. Calculate the appropriate materials needed for nine regular job sites. Facilitate a schedule and business plan to complete projects on 19 different job sites. FAR BANK ENTERPRISES Customer Experience Rep - Guided thousands of customers worldwide who needed products shipped and returned on time. Learned new software when the company transitioned from Oracle to Dynamic 365. Reduced incoming repair queues by 30% with solid communication skills, educating customers on the repair process by guiding them through our online repair process. Accelerated revenue by implementing a coupon code for customers to purchase a new product rather than fixing their broken product using day-to-day software. Dynamic 365 and Oracle. EDUCATION CAREER FOUNDRY UX/UI Design Course -