Elijah Ogunjobi

Elijah Ogunjobi Profile Customer-focused professional with 7+ years of experience in client relations, online retail operations, and administrative support. Skilled in managing inquiries, order issues, and payments with accuracy and empathy. Experienced in e-commerce workflows, CRM systems, and cross-functional collaboration in remote environments. Recognized for strong written communication, attention to detail, and a calm, solutions-oriented approach to customer concerns. Core Competencies • Customer communication (email, chat & social media) • CRM & ticket management (Zendesk, HubSpot, Freshdesk – adaptable) • E-commerce operations & order tracking • Problem resolution & complaint handling • Data entry & reporting accuracy • Remote teamwork & time management • English fluency (professional level), French (beginner, improving) Work Experience Vee-Stores Fashion Accessories (Fast-growing e-commerce fashion retailer) CUSTOMER & OPERATIONS ASSOCIATE - Remote | Oct. 2023 - Present • Served as first point of contact for online customer inquiries, ensuring fast and friendly resolution via email and social platforms. • Processed refunds, returns, and payment reconciliations, achieving 100% accuracy in customer billing records. • Collaborated with the marketing and logistics teams to improve delivery timelines and customer feedback. • Enhanced order tracking communication templates, reducing repeat customer complaints by 20%. Ikeja Electric Plc, Sahara Group (Nigeria’s largest power distributor) FINANCE & CUSTOMER ACCOUNTS OFFICER - | Mar. 2016 - Sep.2023 • Responded to customer and vendor payment queries, providing clear updates on account reconciliations and transactions. • Ensured accuracy and timeliness in service-related financial reports for management and clients. • Maintained strong relationships with internal and external stakeholders to resolve issues proactively. Bosak Microfinance Bank Limited (Microfinance bank for entrepreneurs) CLIENT SERVICE & FINANCE OFFICER | Jun. 2015 - Feb.2016 • Interacted daily with clients to process applications, payments, and account updates. • Supported customers through the loan application cycle with clear communication and document guidance. • Ensured confidentiality and compliance with financial service regulations. Technical Skills • Office & Data: Excel, Word, Outlook, PowerPoint; Power BI (basic). • Systems: Sage (ERP), CRM, banking/payment platforms (daily operations and reconciliations). • Other: WordPress e‑commerce upkeep, data entry, and archival procedures. Education • MBA Accounting & Auditing- IGR-IAE, Universite de Rennes, France | 2023 – 2025 GPA Equivalent: B Grade – (14.243/20) • BSc. Accounting- University of Nigeria, Nsukka (UNN), Nigeria | 2009 – 2013 GPA: 2nd Class Upper Division – (4.08/5.0) Professional Qualification • Associate of Chartered Accountants (ACA)- Institute of Chartered Accountants in Nigeria (ICAN) | 2021 Language • English — Professional (fluent) • French — Beginner (A2); currently enrolled in an intensive course to improve proficiency.