ELIER MORENO
Santa Cruz Grace Gardens
Trinidad and Tobago
Email:-Phone Number: -
Date of Birth: 02/03/84
PROFESSIONAL SUMMARY:
Experienced Customer Service Representative fluent in English and Spanish language.
Professional dedicated to providing excellent service to current and new customers.
Comfortable working in fast-paced environment attending to customer service needs
including incoming calls,
product questions, issue resolution and order processing.
SKILLS:
Video Edition
Customer Support
[Language] Translation
Graphic Design
CRM Software Usage
Quality Control
Payment Collection
Call Center Experience
EDUCATION:
BACHELOR OF SCIENCES - CENTRAL INSTITUTE OF EDUCATION
Caracas Venezuela 2001
WORK HISTORY:
Bilingual Customer Service Representative, IQOR
San Juan, Trinidad and Tobago |July 2021 - Current
Enhanced customer satisfaction by addressing and resolving complex inquiries in both
English and Spanish languages.
Managed high-volume inbound calls, effectively prioritizing issues to ensure swift
resolution and minimize hold times for customers.
Efficiently processed customer orders, returns, exchanges, and refunds according to
established guidelines while maintaining accuracy and thoroughness.
Bilingual Customer Service Agent, Trinitica International
Trinidad And Tobago |July 2019 - December 2020
Streamlined communication processes for better efficiency, resulting in faster response
times and higher customer satisfaction rates.
Utilized CRM software efficiently to maintain up-to-date customer records and track
interactions, ensuring seamless continuity of service.
English Teacher, Alpha Learning Institute
Margarita Island Venezuela |March 2018 - June 2019
-Enhanced student comprehension by incorporating visual aids and hands-on activities in
lessons.
-Collaborated with colleagues to develop interdisciplinary curriculum, resulting in
enriched learning experiences for students.
-Increased student motivation by providing timely feedback and recognizing individual
achievements.
IT Support Engineer, El Sol De Margarita
Venezuela |February 2016 - January 2018
Improved IT system performance by implementing proactive maintenance processes and
timely upgrades.
Enhanced network security with regular vulnerability assessments and prompt patch
installations.
Reduced downtime by quickly diagnosing and resolving hardware, software, and network
issues.
Library Student Assistant- Technical School ''GRAN MARISCAL DE AYACUCHO''.
Margarita Island |August 2015 - February 2017
Improved library organization by accurately shelving books and other materials according
to the Library of Congress Classification system.
Conducted inventory audits of library materials, ensuring accurate record-keeping of
available resources.
Administrative Assistant, Ministry of Education.
Caracas - Venezuela |July 2002 - July 2015
Enhanced office efficiency by streamlining administrative processes and implementing
organizational systems.
Ensured accurate record-keeping with diligent data entry and database management for
vital company information.
Delivered excellent customer service through prompt responses to client inquiries,
addressing concerns effectively, and building strong relationships.
LANGUAGES:
Spanish - Native
English - Proficient
REFERENCES:
Dave Murray, Director, DMA scaffolding, -,-Melinda Murray, Manager, supermarket, -,-Denese Martin, Customer service representative, IQOR, -,-
