Elie Hekima Ndengera

Elie Hekima Ndengera Date of Birth: April 09 th, 1992. Contacts: -/-Willing to relocate and take Skype Interview where the need is. Address: 29 Parklands Main road, Table view 7441, Cape Town, South Africa ------------------------------------------------------------------------------------------------- Personal Statement Effective experienced Customer Service, Sales Agent, Digital Marketer & Search Engine Optimization Specialist; professional proficient in researching and resolving customer’s (B2B & B2C) problem by utilizing strong problem-solving and communication skills to deliver customer satisfaction timely. Goal and detail oriented, Multi-tasker, proactive and team player qualities that haven been allowing me to excel and reach result expected within the team and personally. Professional Experience A. Digital Outsource Services Call Centre - Cape Town, SA. Bilingual Customer Service Host. From September 5th, 2015 to July 30th, 2018 Main Duties Included: - To Improve HVC Customers experience through immediate assistance and first time and efficient resolutions also creating Special Deals for the HVC Customers while making sure Digital Outsource is making benefits as well. - Prioritize all HVC inbound contacts (phone, chat, sms, email). - Manage large (High Value & Non-High value Customers) amounts of inbound and outbound calls in a timely manner. - Follow communication “scripts” when handling different topics & Identify customers’ needs, clarify. information, research every issue and provide solutions and/or alternatives. - Seize opportunities to upsell products when they arise. - Build sustainable relationships and engage customers by taking the extra mile. - Keep records (through CRM) of all conversations in our call center database in a comprehensible way for the next use of the info. - Frequently attend educational seminars to improve knowledge and performance level = Meet personal/team qualitative and quantitative targets. B. Shopify (Work from home with flexible shift) SEO Specialist.. - Ottawa, Canada. From January 12th, 2014 to February 05th, 2017. Main Duties Included: - Execute tests, collect and analyze data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns of the stores. - Track, report, and analyze website(store) analytics and PPC initiatives and campaigns. -Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies. -Perform ongoing keyword discovery, expansion and optimization and implement search engine optimization recommendations. - Research and analyze competitor advertising links - Develop and implement link building strategy - Work with the development team to ensure SEO best practices are properly implemented on newly developed code - Work with editorial and marketing teams to drive SEO in content creation and content programming - Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords. -Assisted the marketing team on creative campaigns and programmatic buying to support digital crosspromotion efforts, including email campaigns, Facebook promotions, outreach and marketing initiatives for an improved end-user experience. -Developing & handling $3,000 online advertising campaign budget for company product marketing and social media presence. -Designed Primary & Affiliate websites for Sales Conversions as well as responsible for website analytics and development. 2 C. Citibank - Congo, Kinshasa. Electronic Banking Telesales From July 06th, 2013 to August 30th, 2015. Main Duties Included: -Selling a range of products and services, to both new and existing clients. - Working on high quality appointment setting campaigns. Making B2B outbound telesales calls. - Conveying technical information to customers. Closing sales and making plans to gain repeat business. -Attending tradeshows & industry events. Performing administrative duties using the latest sales software. -Booking appointments for sales representatives to visit potential customers. - Using Word & Excel to write reports and create invoices. Maximizing every sales enquiry. Education - Bachelor of commerce & Marketing - Metric Mathematics & Physics Highlights - Huge experience working with SEO Strategies. - Proficient with WordPress, Google AdWords, Google Analytics, Google Search. Console, Majestic, Moz & Facebook Business. -Proficient with Ms. World, Ms. Excel, Ms. PowerPoint. - Proficient with e-mail marketing. - I Own transport, valid driver's license. - Switchboard Experience. Languages -French Native -English Native Refences -Eva Kongo Team Leader at Digital outsources - -Sylvain Hong SEO Manager at Shopify -