Elias Arevalo

ELIAS A. AREVALO-- live:elias.arevalo_1 OBJECTIVE To support the eCommerce sellers and businesses by utilizing my Admin and Customer Support skills, and meet the deadlines while providing administrative talents to prove myself and grow with the company. EDUCATION IT INSTITUTE OF ASIA AND AMERICA 2 years of Information Technology- SANTO DOMINGO INSTITUTE High School- PERSONAL INFORMATION AGE: ADDRESS: DATE OF BIRTH: POSITION DESIRED: 25 Camarines Sur, Philippines May 6, 1997 eCommerce Assistant JOB EXPERIENCES SUTHERLAND GLOBAL SERVICES (January 11, 2016-February 7 2017) Customer Service Representative Responsibilities: Take phone calls, help customers with billing issues and inquiries, offer services that fit their needs and transfer customers to the right department when in need of other concerns beyond the responsibilities. TRANSCOM (June 5, 2017-February 15, 2018) Customer Service Representative Responsibilities: Take phone calls, help customers with billing issues and inquiries, offer services that fit their needs and budget to avoid cancelling their subscription. SITEL PHILIPPINES (April 7, 2018-March 22,2019) Customer Support Representative Responsibilities: Take phone calls, help customers book flights, answer flight inquiries (domestic/international), and offer frequent flyer program. WONDERFUL THINGS (September 9, 2018-September 6, 2021) Admin Support Responsibilities: Monitor account health to avoid account/product suspension, create shipping labels, communicate with suppliers for catalogs/product availability for reorder, monitor shipments for possible discrepancy, product listing (individual and variation), keyword research, manage PPC campaigns (maintain ACOS percentage to 30 and below), monitor inventory level, and check buyer messages daily. I also do tasks outside the Amazon platform, like email management and data entry work. COWHIDES USA (December 15, 2021-Present) Product lister Responsibilities: Creating listings and monitoring stocks PERCH (February 15 2021-January 31, 2023) Account Maintenance Specialist Responsibilities: Data Entry, creating listings, updating content, monitoring account health, admin work, AB Testing, handle support cases, create A+ Content and Brand Stories