Eli Carlos Zimmermann

ELI CARLOS ZIMMERMANN Bacolod City, Philippines --https:/www.linkedin.com/in/eli-carloszimmermann-0153bb246 - PROFESSIONAL SUMMARY A highly organized, detail-oriented and experienced employee in handling countless tasks and administrative support capabilities. Well trained in customer service as well as dealing professionally with clients. Committed to deliver high quality of work and reports with little supervision. Open to learn new procedures so as to enhance my working skills and ethics. EDUCATION Bachelor of Science in Computer Science | Colegio San Agustin - Bacolod MARCH 2007 – APRIL 2012 Secondary Education | St. Joseph’s High School MARCH 1998 – APRIL 2002 WORK EXPERIENCE Customer Service Representative / Tech Support | Panasiatic Call Centers Inc. NOVEMBER 2012 – OCTOBER 2013 • • • Inbound calls related to Customer Service and Technical Calls Inbound calls for General Questions Inbound calls for Buy Air Time Real Time Analyst - Workforce | Panasiatic Call Centers Inc. NOVEMBER 2013 – SEPTEMBER 2014 • • • Monitor Agent’s real time activities Send hourly and daily report (Agents Online Report, Server Balancing, Agent’s Auxiliary Activities Caters ad hoc task from Supervisor, Coordinator, and Manager Data Analyst - Workforce | Panasiatic Call Centers Inc. OCTOBER 2014 – AUGUST 2017 • • • Provide comprehensive reporting solutions Data Analysis Run and send report for Agent’s scorecards Healthcare Advocate – WellCare Account | Ubiquity Global Services SEPTEMBER 2019 – SEPTEMBER 2020 • Outbound calls, assist Medicare Members on their application for Extra Help (subsidy provided by the US government) • • • Transfer call to WellCare Member’s Services department for billing, coverage, and plan related issues and concern Call Social Security Administration (SSA) to refer existing members of WellCare for appointment scheduling or over the phone Extra Help application Data entry for reports TASC Auditors – TASC Back Office | Ubiquity Global Services OCTOBER 2020 – MARCH 2021 • • • • Audit client’s insurance Balance client’s account Data entry for reports Touched base daily task Real Estate Administrative Assistant | Blue Firefly Properties MARCH 2021 – MARCH 2023 • • • • • • • • Data cleansing – cleansing or scraping incomplete data for possible leads List valuation – getting values in Zillow and Realtor.com and forward the data to Lead Manager for comps and offers analysis List pulling / List stacking – narrows company’s data to include multiple qualification (ex: Absentee Owners, Vacant, Divorce, Probates and Pre-probates, Divorce, Inheritance, etc.) Skip tracing – process involves verifying a debtor’s information, searching public records and contacting people who knows the debtor Social media data management – gather data from social media for possible leads Data entry – inputting accurately and expeditiously into the company’s database Voicemail and Inbox message tracking – track unread inbox message and listen to untouched voice message and sends information to acquisitions Mail merge – create batch of documents that are personalized for each recipient. For example, a form of letter might be personalized to address each recipient by name. A data source, like a list, Spreadsheet, MS Excel, or database is associated with the document SKILLS AND AREAS OF EXPERTISE • • • • • • • • • • 2 Customer Service Outbound and Inbound Calls MS Excel and MS Word proficiency MS Office Data Analysis Data Entry Time Management Basic Java Visual Fox Pro Visual Basic • • • • • • • • • • • Real Estate Admin/Virtual Assistant Podio (CRM) Pipe Drive (CRM) REISift (CRM / Skip Tracing) Investor Lift (Real Estate Software) Skip Genie (Record Searching) Index – Clerk Data (List Pulling) Prop Stream G Suite / Google Workspace Call Tools Monday.com ACHIEVEMENTS Workforce Analyst of the Quarter Panasiatic Solutions Inc. July 2014 to September 2014 Workforce Analyst of the Year Panasiatic Solutions Inc. Year 2014 CHARACTER REFERENCES Antonio Jose Ferraris Workforce Manager – Panasiatic Call Centers Inc. Connie Fe Javelona Workforce Coordinator – Panasiatic Call Centers Inc. Nolly Villanueva Real Time Analyst Supervisor – Panasiatic Call Centers Inc. Wesley John Castel Operations Manager – Ubiquity Global Services Ryan Zwerneman CEO – Blue Firefly Properties (Tulsa, Oklahoma) 3