Elfren Bayona

I help UCaaS, VoIP, SaaS, and MSP companies streamline billing, collections, and AR operations using Rev.io and proven telecom billing workflows. With over 8 years of industry experience, I manage your invoicing and month-end processes — and can also lead a small team of specialists — so you can focus on growing your business without billing headaches.

Proven Results:

• Reduced bill run cycle time by 20% through process streamlining and pre-bill checks
• Achieved 90% collection/recovery rate by improving follow-up workflows and payment coordination
• Successfully recovered $7,200 in lost shipments due to address errors
• Coordinated claims for stolen telecom equipment and ensured full reimbursement

Here’s what I can do for you:

• Manage your entire bill run cycle from data validation to invoice delivery
• Manage a team of billing specialist
• Audit invoices and resolve disputes to protect your revenue
• Oversee collections with tactful, professional communication
• Process credit memos, adjustments, and customer account changes
• Create process documentation for consistent billing operations
• Coordinate with internal teams to resolve customer issues promptly

Tools & Platforms:

Rev.io, QuickBooks Online, Authorize.net, Slack, Microsoft Teams, Asana, Trello, ClickUp, Excel, Netsapiens, HubSpot, Zendesk, Salesforce, Autotask

If you want a reliable, detail-oriented billing partner who understands both the technical and operational side of telecom invoicing — let’s work together.