Eleza Marie Granados

Eleza Marie Granados Unit 9 Block 4 Lot 7 Glendale Carnation Street Dolores Taytay Rizal 1920 - Email:-Skype:- I am a freelance customer service representative, data entry and virtual assistant. Currently working as a Quality Analyst in a BPO company. Quality analyst skills that I believe is a great help for me to be the best freelancer for the job offered are: keen to details, I value time as much as I value quality, I can work either with a team or alone, I can finish job with less or no supervision, and I am flexible. I do not just audit calls but when needed on the phone I still take in calls to and help my customers with their needs. It is always a pleasure to end the call knowing I helped another caller. Work Experience: HGS August 2009-Present Customer Service associate for 2 years. Responsibilities: take in calls from healthcare providers addressing concerns about VOB, authorization, credentialing and claims. Quality Analyst. Responsibilities: Audit calls, Analyze data for projects, client reports, etc. ,Coach CSR on AFI’s (Areas For Improvement) and on how to properly handle a call following client given guidelines). Upwork August 2016-present Data Entry/ VA Web research for contacts and email contacts for interview request. Data Entry Collating data from websites to excel. EDUCATION BS HRM at St. Michaels College Caregiver at International Healthcare Link COMPUTER SKILLS: ­­­­­­­­­­­­­­­ MS word, excel and PowerPoint Basic Adobe Photoshop