Elery Niña Lopez Caballa
PERSONAL INFORMATION
Full Name : Elery Nina Lopez Caballa
Birth Date: January 9, 1984
Birth Place: Manila, Phillippines
WORKING EXPERIENCE
Eperformax
Customer Service Representative
April 2017- October 2019
Handles customer service and billing inquiries for PayPal Business Debit Mastercard
IBEX Global
Customer Service Representative
May 2014- October 2015
-Handled Billing, Sales and Tech Inquiried for AT&T and Directv (satellite company)
Teleperformance (Sucat)
Customer Service Representative
-Handled Billing, Sales and Tech Inquiried for AT&T and Directv (satellite company)
ONBOARD EXPERIENCE:
Pullmantur Cruises
Vessels:
MV Horizon – Jan 2013 – Nov 2013
MV Sovereign – Apr 2012- Nov 2012
MV Ocean Dream -Aug 2009 – Jan2010
MV Pacific Dream – Jun 2009 – Aug 2009
MV Zenith – Aug 2008 – Apr 2009
TSS Sky Wonder- Jan 2008-Jul 2008
Assistant Crew Purser / HR Assistant
-Admnistration work/extension of Human Resources in the ship
-takes care of all important documents/files of crew members including all passports and visas
-Supervising embarkation and disembarkation of crew members
-Present in clearing the ship in every arrival and departure of every port of call
-Answers and helps the crew members when they have questions or issues during office hours
-Send reports everyday to Head offices and Managers regarding crew count and expected embarking and disembarking crew
-Used Microsoft Office (Word/Excel/Outlook) and Fidelio
Scanmar Maritime Services:
March 2011 – March 2012
Fleet Assistant:
-Process documents like contracts, follow up medical exams and double checks certificates and requirements for joining crew members.
-Maintains and grooms 201 files of crew members.
-Enrolls crew members to Cocolife ( health card )
Parlance Systems Inc. ( ePLDT,Ventus )
November 2004- December 2007
Customer Service Representative
-answered billing, programming, tech and sales calls for Dish network,
one of the leading satellite television providers in the US
Italianni’s Restaurant
March- November 2004
Bartender
-Sold and prepared fresh fruit drinks, cocktails and different kinds of beverages
-Did inventory every start and end of shifts
-Attended to guests who went to the bar
-Sold wine and kept them in storage
-Remitted sales at the end of the shift
Food Server
-Sold dishes and beverages
-Cashiered every transaction/guest handled
-Remitted sales at the end of the shift
Receptionist
-answered phone reservations
-arranged party events and ushered guests to their seats
EDUCATIONAL ATTAINMENT
COLLEGE EDUCATON
Bachelor of Science in Hotel and Restaurant Management
St. Paul University Manila
Yr-
SECONDARY EDUCATION
1st- 4th yr
St. Paul College of Paranaque
Yr-
PRACTICUM TRAINING
Italianni’s Restaurant
January – March 2004
Receptionist
-Answered phone reservations, arranged party events and ushered
guests to their seats
New World Renaissance Hotel
October 2003-January 2004
Trained at the following Departments:
Sales Department (Sales assistant)
-did paperwork, answered sales calls and
distributed event plans to different departments everyday
Human Resources Department
-answered phone calls, arranged hotel employee files and minor
paperwork
