Eleonor G. Garcia

ELEONOR GARCIA  52 Cabinet Hill - Teacher's Camp Baguio City, Benguet, 2600 | - - Summary Objectives: ❖ To show my knowledge in internet research, data entry and other administrative tasks ❖ To also be able to enhance my other passive skills such as scheduling and multitasking ❖ To discover more multimedia and other skills that I have Core Skills: * Internet and computer savvy particularly in research and reports * Can easily conform in any system which requires different and complicated navigation * Have knowledge in basic troubleshooting and programming * Have a keen eye for details and information * Knowledgeable and proficient in using Microsoft Office and OpenOffice commands and applications * Can easily adapt to a new working environment * Adept in both verbal and written English communication * Pursue personal development of skills and knowledge necessary for the effective performance of the role * Creative, Resourceful, Organized, Reliable, Persistent and Dynamic * Detail-oriented, flexible and can handle multitasking * Have knowledge in using Adobe Photoshop Cloud and Adobe Acrobat XI * Email and ticket-handling using tools such as Zendesk and Freshdesk Education Asian Institute of Computer Studies, Manila, Metro Manila Associate in Computer Studies, Graduated March 2013 The scope of this course is from Computer programming and basic web developing to Cisco Networking (CCNA). Employment History Personal e-Motion Pte Ltd (manpower office of KooBits.com) Home-based Customer/General Administrative Support June 2015 - January 2018 Duties & Responsibilities: *Managing Google Emails, Forms and Sheets *Updating Google Drive folders, Sheets and Calendars *Editing PDF, Word and Online articles and FAQs for the Maths portal *Creating PPT presentations and Excel reports *Liaising and coordinating to International partners in Asia, US and UK *Monitoring customer support staffs handling customer inquiries and concerns *Handling promotion and suggestions to interest students more in using the Maths portal *Estimating team budget and allocation *Creating email introduction for International Applicants *Technical-knowledge in online video editing tools 51Talk English Philippines Corporation Home-based e-Educator October 2013 - November 2015 Duties & Responsibilities: *Provide home base learning experience to students thru Skype and QQ messengers *Integrate humor into lessons, explanations and stories to help students learn *Assess students on the basis of performance, not on the students' personal qualities, background or culture *Encompass a complete understanding of the ESL content on how they are taught in sufficient depth in order to convey the information in meaningful ways to the students *Present information from several perspectives to help students grasp concepts *Set high expectations for students and hold the students to those expectations Sykes Asia Inc. CSR/TSR/Email-Chat Support November 2011 - September 2013 Duties & Responsibilities: *Take inbound calls for the first half of the shift for a cable account in Australia *Handle Level 1 troubleshooting for technical queries *Provide assistance to customers in Australia *Assist in general inquiry for Australian cable subscribers *Report directly to team leader *Answer email and chat queries for the latter half of the shift for Australian cable subscribers *Devise a way to size up a situation quickly and make an appropriate decision Professional Skills Customer Support: Email/Chat Handling: Administrative Management: Virtual Assistance Management: Calendar/Scheduling Management: Languages English: Fluent Advanced Advanced Advanced Advanced Advanced