Elenita Anisco

ELENITA B. ANISCO 3905 Araro Street, Palanan, Makati City-/- SKILLS Inbound customer service – billing, technical, activation & upselling Outbound appointment setting & lead generation Inbound sales, placing orders, sales tracking, refund, returns, claims & account security Email & Chat support PERSONAL INFORMATION Civil Status:Widow Gender:Female Height:5 Religion:Roman Catholic Nationality:Filipino Language:Filipino & English EDUCATIONAL BACKGROUND Bachelor of Arts major in English – 1983 – 1987 WORK EXPERIENCE Advisory / English Teacher Primary– Jesu-Mariae School Systems – May 25, 2005 – August 15, 2006) Inbound Customer & Technical Representative Level 3 (Dishnetwork) – SPI Global formerly Ventus – End Users - Jupiter St., Bel-Air Village, Makati City ( August 25, 2006 – January 5, 2011) Explaining Bill Schedule of Installation Processing refund Cancelling subscription, Paperview & movies Downgrading & Upgrading of subscribed Package Setting up new account Promotion Technical troubleshooting Upselling Processing payment Inbound/Outbound Sales Executive (Buy.Com) - SPI Global formerly Ventus End Users – Jupiter St., Bel-Air Village, Makati City (January 5, 2011 - September 30, 2012) Processing Order Recommending equivalent item Upselling Cancelling order Processing cancelled orders Cold calling customer to reprocess cancelled their orders Meeting sales quota Answering product inquiries Customer Service for Fulfillment, Refund & Account Verification (Voice & Email) – End Users - Rakuten.com formerly Buy.com– Ingram Micro Phils - Three World Bldg., Bonifacio Global Center, Taguig City (October 1, 2012 – June 16, 2014) Collaborating with resellers for refund, returns and order follow up using Right Now (RN) Checking with UPS for the whereabout of the item Providing order status to the customers Answering emails of customer and sellers regarding product inquiry, ETAs and refund Outbound Customer Contact Representative (Australia & Singapore) – Ingram Micro Phils. - Appointment setter & Lead Generation (B2B) - June 16, 2014 – until present Doing Surveys for a specific product and events both for End-users and B2B Inviting for events and webinars both for End-users and B2B Escalating complaints on after sales support and price update to the country partner Meeting targets on lead generation Profiling resellers using Excel Providing feedback to the to the country partner about the campaign or Leads assigned Setting up appointments