ELENIE Z. HERNANDEZ
- |-| Skype: iameleniezh
PROFESSIONAL SUMMARY
Customer-focused and results-driven Customer Support Specialist with more than 5
years of experience delivering exceptional service across multiple communication channels,
including phone, email, and live chat. Adept at resolving customer inquiries efficiently,
managing escalations, and ensuring high satisfaction rates. Skilled in CRM systems,
troubleshooting, and maintaining a positive customer experience. A proactive problem solver
with excellent communication skills and a passion for building strong customer relationships.
KEY SKILLS
✔️ eCommerce Product Management (Shopify, WooCommerce, Cin7 Core, Ebay)
✔️ Digital Merchandising & Product Optimization
✔️ Data Analysis & Performance Tracking
✔️ Customer Support & Engagement
✔️ Order Processing & Fulfillment
✔️ Team Collaboration & Leadership
✔️ Inventory & Supplier Coordination
✔️ Digital Tools (Zendesk, Slack, Livezilla, Project Management Systems)
PROFESSIONAL EXPERIENCE
The Salvation Garden | Tel Aviv, Israel
May 2021 – September 2024
● Customer support for incoming questions (via email)
● Customer relations and communication with customers (via email) for order related
messages
● Filing of orders, preparing documents, sorting digital materials
PrivacyBrain | Florida, USA
December 2019 – January 2021
● Conduct data verification and retrieval to ensure accurate eCommerce product
listings.
● Perform quality assurance checks to maintain high data integrity in digital platforms.
● Make critical judgment calls using incomplete datasets to optimize online product
visibility.
● Utilize digital tools and project management systems for workflow efficiency.
Bizmates Philippines Inc.
October 2017 – December 2019
● Trained Japanese professionals in Business English with a focus on eCommerce and
digital communication.
● Developed customized lesson materials tailored to online business and digital
marketing needs.
● Assisted learners in professional language development and customer interaction best
practices.
RCJ Enterprises | California, USA
July 2012 – September 2017
● Managed and optimized eCommerce product listings, increasing discoverability and
sales.
● Processed 1000+ orders monthly, reducing fulfillment errors and improving accuracy.
● Implemented product data strategies that improved customer experience and
conversion rates.
● Handled inventory updates, refunds, and customer inquiries to streamline operations.
Versatube Building Systems | Collierville, TN, USA
June 2009 – July 2012
● Provided live chat, email, and phone support for eCommerce customers.
● Followed up on orders with suppliers to ensure timely delivery and inventory accuracy.
● Utilized Livezilla, Slack, and Zendesk for managing customer service interactions and
product inquiries.
EDUCATION
Bachelor of Science in Computer Science
Xavier University, Ateneo de Cagayan
TOOLS & TECHNOLOGIES
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Shopify, Americommerce, Zendesk, Slack, WooCommerce, Airtable, Trello, Klaviyo
Microsoft Office Suite (Excel, Word, PowerPoint)
eCommerce Analytics & Performance Tracking
Project Management Systems
