Elena Zubkova

ELENA ZUBKOVA Benalmadena (Malaga) 29630 Spain Ivanteevskaya street, 30-1-25, Moscow, RF M: - E:-Skype: norma-eva Summary Experienced professional with over 15 years of Business Travel support experience. Assisting all employees including VIP and Top Management for their business trip to all destination, arranging tickets, hotel and transfer in line with the travel policy. Control internal corporate procedures related to business trip. Budget preparation and business trip reporting. Organise visits of foreign guests. Successful in hotel and air-company contract negotiation and process improvement. Remains calm and poised even in high-pressure situation, accessible 24/7. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on new opportunities. Organised and diligent, driven to cut company costs. Skills Customer Relation Complex problem solving Cost Reduction Budget Allocation Contract Negotiation Workflow Planning Compliance with Corporate Travel Policy Hard-worker Calm under pressure Fast Learner Can do attitude Attentive to details Work History Self-employed • • • Arranging my own business Providing clients to TEZ Tour Dubai Arranging tours for VIP private clients Senior Travel Support Coordinator Lukoil Overseas Service B.V. Dubai branch － Dubai • • • • • Sept 2016 to Present Oct 2013 to Aug 201 Make Business trips arrangements for all level of employees including VIP in accordance with Corporate Travel Policy. Assisting all employees for their business trip to all destination, booking tickets, hotel and transfer online or through travel agent Business trip budget control and business trip reporting. Arrange to welcome VIP delegation including President and VP of the Lukoil company Negotiating and signing the contract with air-companies and hotels (including global contract with Emirates and Marriott hotels worldwide) Leading Expert of Travel Support Group Lukoil Overseas Service B.V. － Moscow • • • • Make Business trips arrangements for all level of employees including VIP in accordance with Corporate Travel Policy. Assisting all employees for their business trip to all destination, booking tickets, hotel and transfer online or through travel agent Arrange to welcome VIP delegation Business trip budget control, initial step of book-keeping Leading Specialist on business trips Lukoil-Perm, Moscow office － Moscow, Russian Federation • • • • Dec 2003 to Dec 2013 May 2000 to Dec 2003 Booking tickets hotels car transfers for all employees VIP lounge arrangements Visa arrangements for all level of employees Corporate vehicle scheduling Education Annual ACTE Forum for Corporate Travel Executives ACTE － Moscow , Russian Federation 2012 Educational program ABT-ACTE Russia «Travel Management" Project Management course Moscow, Russian Federation - MA, Teacher of Geography Moscow Pedagogical State University － Moscow, Russian Federation Ecology International Independent Ecological-Political University － Moscow, Russian Federation Partially completed program for- Accomplishments 2013 - Arranged relocation of Moscow office employees with their families to Dubai (approx. 1000 people) 2014 - Saved $ 150,000 thanks to the developed special program of business trip of employees to AbuDhabi - Global contract with Emirates airlines was signed 2015 - Travel Arrangement of VIP Team Building in Sardinia (75 people) 2016 - All travel arrangement for VVIP of PAO Lukoil for three Operation Committees - There is big contact base worldwide