CURRICULUM VITAE
ELENA OPONDA
Executive Virtual Assistant
General Virtual Assistant
"Elevate Your Business Efficiency with a Reliable Virtual Assistance."
PROFILE
As a dedicated and results-driven professional with a proven track record of providing outstanding
business support. I leverage my experience to streamline operations and enhance customer
satisfaction. My goal is to provide my clients with seamless, engaging, and efficient experiences.
Throughout my career, I have honed my skills in managing customer interactions, addressing
escalated concerns, and maintaining the highest service standards. I oversee and optimize
production processes to ensure efficient utilization of resources while maintaining product quality. I
am skilled in inventory tracking and replenishment, reducing waste to ensure product availability
while minimizing costs. I’m also adept at managing schedules, handling emails, and providing
administrative support to ensure smooth day-to-day operations. My exceptional teamwork and
interpersonal skills contributed to a harmonious work atmosphere and overall customer experience.
Overall, I am motivated to develop and enhance my skills in order to stay current with industry
trends. I am committed to delivering exceptional support, leveraging my experience in customer
service to enhance business efficiency and customer relations. I’m looking forward to contributing
my skills and dedication to your team's success. Let's collaborate to streamline your business
operations.
Mobile
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WhatsApp
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Skype
Email
Facebook
LinkedIn
Onlinejobs.ph
live:.cid.-www.facebook.com/elena.oponda
www.linkedin.com/in/
www.onlinejobs.ph/jobseekers/info/
"ELEVATE YOUR BUSINESS EFFICIENCY WITH A RELIABLE VIRTUAL ASSISTANCE."
Elena Oponda |-| (- | Lapu-lapu City, Cebu | 6016 | Philippines
CURRICULUM VITAE
CORPORATE WORK EXPERIENCE
TILLOR’S BAKESHOP
Tillor’s Bakeshop offers a mouthwatering array of sweet and savory
treats of different kinds of fresh breads and pastries located at
Lapu-Lapu City, Cebu, Philippines
PRODUCTION CONTROLLER
January 2017 – June 2020
Duties and Responsibilities:
Responsible for overseeing the production process to ensure products meet quality standards.
Collaborate with the production team to create daily, weekly, and monthly production schedules
to ensure timely delivery of baked goods.
Implement a first-in, first-out (FIFO) system for ingredient rotation.
Monitor ingredient and packaging supplies, placing orders to maintain sufficient inventory levels
while minimizing waste.
Conduct regular quality checks to ensure that our baked goods meet our standards for taste,
appearance, and freshness.
Work closely with the baking, packaging, and delivery teams to ensure seamless production flow,
adjusting schedules as needed to accommodate changes.
Assist in cost control efforts by optimizing ingredient usage, minimizing wastage, and adhering to
budget constraints.
Maintain accurate production records, including batch records, ingredient usage, and production
reports.
Enforce safety protocols and standards within the production area to create a secure working
environment for all staff members.
Identify areas for process improvement and efficiency gains, implementing solutions to enhance
production workflows.
SALES ATTENDANT
October 2016 – January 2017
Duties and Responsibilities:
Greet customers with a warm and friendly approach as they enter the bakeshop.
Provide information about our products, including ingredients and pricing, and offer
recommendations as needed.
Assist customers in making selections and answer any questions they may have.
Handle cash transactions to ensure the accuracy of change and receipts.
Ensure the area is attractively displayed and well-stocked at all times.
Arrange and replenish product displays to keep them fresh and appealing.
Maintain a clean and organized sales area, including counters, display cases, and seating areas.
Adhere to food safety and hygiene guidelines to ensure the safety and well-being of customers.
Complete daily sales reports and any other documentation as specified by management.
Collaborate with bakers and kitchen staff, to ensure seamless operations and exceptional
customer service.
"ELEVATE YOUR BUSINESS EFFICIENCY WITH A RELIABLE VIRTUAL ASSISTANCE."
Elena Oponda |-| (- | Lapu-lapu City, Cebu | 6016 | Philippines
CURRICULUM VITAE
REMOTE WORK EXPERIENCE
ZERBERT
GENERAL VIRTUAL ASSISTANT
February 2023 – June 2023
Zerbert offers various products such as cosmetics, beauty care, herbal products,
essentials, accessories, etc.
home
Duties and Responsibilities:
Managed and responded to customer inquiries or concerns to ensure great customer service
to the clients.
Schedule client meetings and make time management easier.
Maintained databases, records, and other documents for reporting accuracy.
Input customer information into spreadsheets and assist with invoice creation.
Assist with any administrative tasks as specified by the clients.
EDUCATION
UNIVERSITY OF MINDANAO
The University of Mindanao is a private, non-sectarian university in the
southern Philippine island of Mindanao. It is located in Davao City.
Established in 1946, the University of Mindanao has ten branches spread
over thirteen campuses in Southern Mindanao. It offers learning
opportunities for indigenous education.
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
MAJOR IN MANAGEMENT ACCOUNTING
2008 – 2009
This degree program that combines accounting, finance, and management. The BSBA in Management
Accounting program teaches students all the operations, accounting, and financial functions,
marketing management, business structures and leadership development within an organization.
TRAININGS ATTENDED
Microsoft Application _________________________________________________________ 2019
Google Workspace ____________________________________________________________ 2019
Freelancing Jobs for Beginners _________________________________________________ 2020
General Virtual Assistant ______________________________________________________ 2021
Social Media Management _____________________________________________________ 2021
Graphic Design using Canva ____________________________________________________ 2021
Email and Calendar Management _______________________________________________ 2021
Project Management __________________________________________________________ 2021
"ELEVATE YOUR BUSINESS EFFICIENCY WITH A RELIABLE VIRTUAL ASSISTANCE."
Elena Oponda |-| (- | Lapu-lapu City, Cebu | 6016 | Philippines
CURRICULUM VITAE
APPS AND TOOLS USED
SKILLS
General Virtual Assistant
Social Media Management
Amazon Virtual Assistant
Email Management
Calendar Management
Data Entry/Research
Microsoft Office
Google Workspace
Office Administration
Customer Service
Administrative Skills
Basic Graphic Design
Mandarin Translator
Customer Relationship Management
Effective Communication
Project Management
Data Accuracy and Management
Interpersonal Excellence
Decision Making
Creativity and Reliability
Empathy and Active Listening
Adaptability and Flexibility
Time Management
Multitasking
Problem-Solving
Conflict Resolution
REFERENCES
JOHN JYNELL MOTILLA - CEO
YourVABuddy Online Tutorial Services
E-Commerce Specialist-(-
TIMOTHY REYNALDO
Atr Architecture Studio
Chief Executive Officer-(-
I hereby testify that the above-described information is
true and correct to the best of my knowledge and belief.
Elena Oponda
Elena Oponda
"ELEVATE YOUR BUSINESS EFFICIENCY WITH A RELIABLE VIRTUAL ASSISTANCE."
Elena Oponda |-| (- | Lapu-lapu City, Cebu | 6016 | Philippines
