Elena Constantino Fauste

 Elena C. Fauste Career Objectives To build a career that can utilize my knowledge, and human behavior as well as my communication and interpersonal skills. Work Qualities I observe a challenging work environment and get along well with others. I am focused, disciplined, and resourceful. I observe a strong work ethics. Educational Background Bachelor of Science in Computer Engineering, major in Electronics University of Cebu, Main Campus Sanciangko St., Cebu City Holy Rosary Academy Hinunangan, Southern Leyte Secondary Diploma ( March 2004 ) Opao Elementary School Opao, Mandaue City Cebu Elementary Diploma ( March 2000 ) Work Experience June 2020 – Present Process/Dropshipping Specialist Niche Webstores Inc. Manages customer orders and facilitates efficient order processing. Places orders online, utilizing POs and supplier websites. Handles invoice payments and maintains financial records. Coordinates shipment status updates between customers and suppliers. Offers alternative product options for out-of-stock items. Ensures order profitability by resolving pricing discrepancies. Provides support for dropshipping and supplier-related issues. Oversees RMA (Return Merchandise Authorization) matters. Engages with customers on social media platforms (e.g., Facebook, Instagram). Compiles and generates weekday reports on sales, profit, and advertising expenditure for the company. March 2017 – December 2019 ESL Teacher 51TALK Philippines Instructed English to Chinese students via online lessons. September 2014 – December 2016 Technical Support II 247 Customer Philippines Inc. 6th Floor Ebloc2 IT Park, Lahug Cebu City 6000 Provided phone support for ISP issues and Windows Operating Systems-related computer problems April 2013 - April 2014 Technical Support II Convergys Phils. Inc I2 IT Park, Lahug Cebu, CIty 6000 Assists customers through phone with their ISP issues. Assists customers through phone with computers running on Windows Operating Systems. November 2009 – February 2013 Desktop Support II (Technical Support Representative) Teletech Customer Care Management Incorporated 880 Oakridge I.T. Center A.S. Fortuna St., Banilad Mandaue City, 6014 Assisted customers via phone with Hewlett-Packard All-in-one printer installation and troubleshooting Personal Profile Age36 years old Birth DateMay 6, 1987 SexFemale Height5'0 Weight110lbs Civil StatusMarried ReligionRoman Catholic HealthExcellent Languages Spoken English, Cebuano, Tagalog Skills and Competencies Hardware and Software installations HP all in one Printers Application software Programming Languages Turbo C / C++ Java Windows Operating System Windows 7 Windows 8 Windows 10 Microsoft Office Microsoft Word Microsoft Excel Microsoft Power Point Presentation References Junmar Singidas Manager, HP-Tech Teletech Customer Care Management Inc. 880 Oakridge I.T. Center A.S. Fortuna St., Banilad Mandaue City, 6012 - Elmie Manada Tech Support II Convergys Phils. Inc I.T. Park Apas, Lahug, Cebu City - Engr. Al Horteza Faculty, College of Computer Engineering University of Cebu – Main Campus - I hereby certify that the above statement is true and correct upon the best of my knowledge and belief.