Elekwa Chinenye

ELEKWA CHINENYE HND, ACTI, CPA- PROFILE Experienced Tax Inspector with a demonstrated history of working in the government administration industry. Skilled in Analytical Skills, Customer Service, Customer Escalation Management, Troubleshooting, and Online Advertising. Strong accounting professional with a Higher National Diploma focused on Accounting from Institute of Management and Technology (IMT) Enugu Nigeria. WORK HISTORY Federal Inland Revenue Services (FIRS) Nigeria 3rd Sept. 2012 – Present Position: Assistant Manager Tax Performed extensive assessment of payables and receivables, equity, debt, and revenue to verify accuracy in financial reports. Complied with established internal procedures by examining reports, processes, and documentation. Carry out extensive risk profiling of submitted tax returns to determine accuracy and compliance to tax laws. Conducted financial, compliance and operational audits Determined the state of compliances of Taxpayers, both corporate and Governmental organizations and raise additional assessments or a refund. Produces Interim and Intent reports at the end of every Audit Exercise done. National Assembly Federal Republic of Nigeria, Abuja 10th Oct 2010 – July 2012 Position: Political Aid/Secretary Received 97% satisfaction rating from my constituency for being friendly, engaging, and charming Take and kept records of the constituency interactions with my boss. Research and wrote bills on behalf of my senator Respond to Emails and reply where necessary. Effectively managed approximately 100 incoming calls daily. Organized the calendars and the office making sure that the office was effectively run, Keystone Bank Nigeria PLC, Abakaliki July 2010 – Oct 2012 Position: Sales Associate Promptly respond to customer enquires in person or via phone, email, mail, or social media Quickly and effectively open customer accounts by accurately recording customers account opening information’s Maintained financial accounts by processing customers adjustment in a professional manner Increases customer base and deposit generation by 70% in all the years I worked with the bank EDUCATION Institute of Certified Public Accountant of Nigeria (ICPAN) 2021 Chartered Institute of Taxation Nigeria (CITN) 2020 Higher National Diploma (HND) Accounting 2:1, Second Class Honours, Upper Division -) CERTIFICATION/TRAINING Inbound Sales Certified 2022 Email Marketing 2022 Customers Service Foundtaions 2022 Working with Upset Customers2022 Customer Service: problem solving and troubleshooting2022 Quick books online & Desktop2022 Debt management 2016 Effective Business Writing2008 Emotional Intelligence2008 Personal Effectiveness (Time Mgt. and Organizational skills)2008 Basic Sales and Marketing2009 VOLUNTEER EXPERIENCE Habitat for Humanity - Non-Profit Organization May 2009 Volunteer labourer restoring a 12-home community. Supervised three teams of five people to ensure successful completion of the project. PROFESSIONAL MEMBERSHIPS Associate Member (ACTI) Chartered Institute of Taxation Nigeria Associate Member (CTA) Institute of Certified Public Accountants of Nigeria SKILLS AND INTERESTS Project Management Excellent organisational skills Highly Proficient in Computer applications/ accounting pacakages (AI, Corel Draw, MS: Word, PowerPoint, Excel, and Google Apps, Quick books online, FreshBooks, Zoho Books) Good Problem-Solving Skills Strength: Data Analysis, Programme Implementation, Training and Facilitation Interest: Education, Employability, Youth Transition and Research REFEREES Available on request