ELEGANT JOY OKAH-TIM
Port Harcourt, Nigeria
- --Professional Summary
I am a highly motivated and results-oriented executive assistant with 3+ years of experience
supporting senior executives in start-up industries. I have a proven ability to effectively
manage complex schedules, coordinate travel arrangements, and ensure seamless
operational flow. Adept at preparing and editing high-quality documents, including reports,
presentations, and correspondence, with meticulous attention to detail. I have skills in
maintaining confidential records, conducting research, and providing analytical support to
inform executive decision-making. My strong organizational, communication, and
interpersonal skills with a demonstrated ability to build and maintain positive relationships with
internal and external stakeholders have saved 30+ hours for founders of businesses to
enable them to focus on more important and productive work. Proficient in Microsoft Office
Suite, CRM software, and other relevant office technologies. I am dedicated to providing
proactive, efficient, and confidential support to senior executives, contributing significantly to
overall team success.
SKILLS
● Customer Service
● Virtual Assistance
● Complaint resolution
● Order Processing
● Email/Chat Support
● Effective Communication
● Troubleshooting
● Administrative Support
● CRM Tools (Hubspot, Freshdesk,
Trello, Calendly, Monday.com )
● Microsoft Office Suite
● Data Entry
● Appointment Scheduling
● Google Workspace
● Time Management
● Calendar Management
● Call Documentation
● Problem-solving aptitude
● Lead Generation
WORK HISTORY
03/2021 to 11/2024 Customer Support Officer
ShoecityPlusnig—Port Harcourt, Rivers State
● Delivered outstanding customer service by offering tailored product
recommendations and fitting support.
● Build strong customer relationships by understanding individual preferences
and needs.
● Manages customer transactions, including order placement, payment
processing, and coordination of timely deliveries.
● Implements an efficient customer contact management system, reducing data
discrepancies by 20% and improving customer response time.
● Manages the outsourcing of products to online customers, ensuring efficient
order fulfilment and customer satisfaction.
● Collaborated with other departments to effectively resolve customer
complaints, leading to a significant decrease in escalated issues.
04/2019 to 10/2020 Executive Administrative Assistant
Dominion City—Port Harcourt, Rivers State.
● Coordinated executive schedules and travel arrangements.
● Prepared and edited reports, presentations, and other documents.
● Maintained accurate and confidential databases and records.
Executive Assistant IIevolve Africa, Port PortHarcourt
● Scheduled meetings and coordinated email communication.
01/2018 to 12/2018
● Managed day-to-day administrative tasks.
● Trained staff in MS Word, Excel, and PowerPoint, enhancing employee
productivity.
EDUCATION
2023
M.Ed Measurement and Evaluation, Rivers State University, Rivers State,
Nigeria
2019
PDE in Education, Alvan Ikoku College of Education, Imo State, Nigeria
2010.
BSc, Plant Science and Biotechnology, Abia State University, Uturu.
CERTIFICATION
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Certified Office Manager—LaPage Metaverse (2024)
Executive Assistant, Digital Witch (2024)
Working as an IT Support Technician—Alison (2024)
Customer Support/Sales & Marketing—Digital Witch (2024)
IT Support – Digital Witch (2022)
