Elechi Jude

Jude Elechi -| - | portharcourt SUMMARY Accomplished sales manager with 3 years of experience excelling in customer service and CRM management. Expert in using HubSpot to enhance support efficiency, leading to a 30% increase in customer satisfaction. Proven track record in surpassing sales targets by 15% through strategic sales initiatives and effective team leadership. Adept at leveraging product knowledge and data insights to optimize sales processes and drive revenue growth. Ready to bring a strategic mindset and a customer-centric approach to drive growth in a challenging sales environment. SKILLS Product Knowledge • Lead Generation • Customer Relationship Management (CRM) • Prospecting • Time Management • Communication • Adaptability • Patience • Problem solving • Effective communication • Sales negotiation • Fast learner WORK EXPERIENCE Autogiants Manassas Service Sales Associate Jun 2023 - Jul 2024 • Executed high-volume outbound calling campaigns, averaging 1,200 calls per week, to drive lead generation and client engagement. • Proactively identified customer pain points and uncovered latent needs through strategic questioning and active listening, delivering tailored solutions to enhance satisfaction and conversion rates. • Led and managed a team of 35 Business Development Representatives (BDRs), ensuring adherence to and surpassing of sales KPIs through effective coaching and performance management. • Boosted sales KPIs by 45% within 5 months through targeted upselling and cross-selling strategies, significantly enhancing revenue generation. • Demonstrated comprehensive product knowledge, leveraging insights to maximize upselling and cross-selling opportunities, contributing to overall sales growth. Autogiants Woodbridge Woodbridge Virginia Business Development Representative Apr 2022 - Jun 2023 • Executed high volume of outbound and inbound calls,averaging 1000 calls per week, with a consistent achievement of 65% appointment show rate • Consistently exceeded monthly targets by ensuring at least 80 scheduled appointments are honored • Provided customer assistance, maintaining effective communication and support throughout their engagement with the business • Promoted to Service Sales manager, onboarding and herding 20+ Remote and onsite staffs JJK Oil and Gas LTD Customer Support Expert Mar 2021 - Apr 2022 • Managed over 100 customers daily via phone, email, chat consistently meeting and surpassing productivity benchmarks • Spearheaded the integration and optimization of HubSpot CRM, leading to a 25% increase in customer satisfaction scores by enhancing tracking and follow-up processes. • Designed and implemented a customer feedback loop using HubSpot’s reporting tools, which identified key pain points and drove improvements in service delivery. • Addressed and resolved customer complaints with 90% success rate, employing strong problem-solving abilities and empathetic communication. EDUCATION University of port harcourt Bachelor of Applied Science, Computer statistics Rivers state Jan 2020 CERTIFICATIONS IT services, Digital witch Customer satisfaction, Coursera -