Eleanor Rose Lapada

ELEANOR ROSE LAPADA PERSONAL PROFILE Extremely motivated to constantly develop my skills and grow professionally. My 10 years experience in a high pressure BPO industry has developed my skills in admin support and has taught me attention to detail. CONTACT Caloocan, Philippines 1400-- /twinky-lapada EDUCATION Social Media Academy - Online University of the Philippines Bachelor of Science in Tourism WORK EXPERIENCE International Airline Services, Manager - Back Office Ops JAN 2010 - PRESENT ensure that operations running effectively and efficiently to meet all Service Level Agreements with clients and achieving all team targets establish and streamline processes to meet performance goals responsible for client management, people management, and revenue achievement directly involved in recruitment, performance evaluation and succession planning accountable for coaching, mentoring, training SKILLS Exceptional communication skills The ability to follow instructions and deliver quality results Effective team worker, as well as independently The ability to work under pressure and multi-task The ability to do customer service, email handling, calendar management, social media management, and internet research including data entry REFERENCES Available upon request