Eldrin Sagun

Experience Team Leader Nostrax Cyber Cafe September 16, 2023 - February 25, 2025 - Manage day-to-day operations of the internet cafe. - Ensure all equipments are working properly. - Coordinate with vendors and order supplies as needed. - Maintain updated records of daily, weekly and monthly revenues Eldrin Sagun and expenses. - Add new menu items based on seasonality and customers’ preferences. - Advise staff on the best ways to resolve issues with customers and deliver excellent customer service. - Responsible for all aspects of employee payroll, employee onboarding and off-boarding activities. - Nurture friendly relationships with customers to increase loyalty and boost reputation. Contact (--32 Quirino Street, Tondo, Manila About Me I am an adaptive learner who is willing to improve while on the job and apply such skills to benefit the company. Strongly focused with the Technical Support - Healthcare Account Foundever March 13, 2023 - September 15, 2023 - Set up new users’ accounts and profiles and resolve password issues. - Respond to service issues and requests in a timely manner. - Analyse call logs and/or ticket requests to detect common trends and underlying problems. - Test and troubleshoot issues. - Walkthrough customers through a series of actions to resolve issues. - Prioritise and manage high volumes of cases at one time. Proofreader / QA Jonckers July 2021 - February 2023 - Proofread and edit the work completed by a transcriptionist to meet the best quality possible before sending it to clients. - Provided employees with feedback to improve or maintain job performance. Identify areas for staff development. Set performance standards and goals for the next review period. ability to complete tasks accurately in Freelance Transcriber a demanding environment. - Transcribed calls from companies such as car dealership companies and healthcare facilities that record every incoming or outgoing call in their company for quality purposes. Skills Management Skills Education Bachelor of Arts Major in Psychology Philippine Women’s University Leadership Admin Tasks Customer Service Digital Marketing Critical Thinking Financial Management March 2020 - June 2021 2017 - 2019 Bachelor of Science Major in Business Management Far Eastern University 2015 - 2017