Eldrin Sagun

About Me Education PORTFOLIO Work Experience My Work Cover About Me Education Work Experience My Work Cover ABOUT ME I am a proactive and adaptable learner, eager to grow and apply new skills in a professional setting to contribute to the success of the company. I am highly focused and capable of completing tasks accurately, even in highpressure environments. About Me Education Work Experience EDUCATION Philippine Women’s University Bachelor of Arts in Psychology | 2017 - 2019 Far Eastern University Bachelor of Science in Business Administration | 2015 - 2017 My Work Cover About Me Education Work Experience WORK EXPERIENCE Team Leader / Nostrax Cyber Cafe September 16, 2023 - February 25, 2025 Oversee daily operations, ensuring all equipment is functional and coordinating supply orders. Maintain accurate records of revenues, expenses, and employee payroll. Update the menu seasonally based on customer preferences. Guide staff in resolving customer issues and delivering exceptional service. Manage employee onboarding and offboarding processes. Build strong customer relationships to enhance loyalty and improve the cafe's reputation. Technical Support - Healthcare / Foundever March 13, 2023 - September 15, 2025 Managed new user accounts and profiles, resolving password issues and service requests promptly. Analyzed call logs and ticket requests to identify common issues and trends. Tested and troubleshooted technical problems, guiding customers through step-by-step resolutions. Prioritized and handled a high volume of cases simultaneously to ensure timely and effective support. My Work Cover About Me Education Work Experience My Work WORK EXPERIENCE Proofreader / QA / Jonckers July 2021 - February 2023 Proofread and reviewed transcription work to ensure accuracy, consistency, and high-quality standards before submission to clients. Provided detailed, constructive feedback to transcriptionists, helping them improve their work and maintain consistent performance. Ensured that all deliverables met client requirements and adhered to company quality standards. Freelance Transcriber March 2020 - June 2021 Provided high-quality transcription services for a diverse range of audio and video content. My responsibilities include listening to recordings, accurately transcribing spoken words into written text, and ensuring clarity, consistency, and proper formatting. I have experience transcribing interviews, meetings, podcasts, webinars, and general conversations, delivering precise, timely, and professionally formatted transcripts. Cover About Me Education Work Experience My Work PERSONAL SKILLS Customer Service Team Management Administrative Skills Productivity Software Digital Marketing 0 2 4 6 8 10 Cover About Me Education Work Experience MY WORK A series of social media content designed using Canva. My Work Cover About Me Education Work Samples - Social Media Management Work Experience My Work Cover About Me Education Work Samples - Graphic Design Work Experience My Work Cover About Me Education Work Experience THANK YOU That's my portfolio so far. My Work Cover