Eldrin Choi Ocampo Perocho

With over 15 years of experience in customer service, including working with startups and a FinTech company, I’ve developed strong skills in handling customer concerns across multiple channels such as phone, chat, email, and SMS.

In my most recent role as a Customer Experience Representative, I supported clients in the financial space, assisting with credit and debit services. I also have hands-on experience using Zendesk as a CRM, ensuring efficient case management and timely resolutions. My background as a team lead in the telecommunications industry has also strengthened my ability to lead, adapt, and maintain high service standards.