Elcid Jhay Malig Sazon

I am Elcid Jhay Malig Sazon, a dedicated customer service professional with diverse experience across telecom, healthcare, collections, food delivery support, and technical assistance. Over the years, I have built a strong foundation in handling complex customer interactions, resolving disputes, and ensuring client satisfaction in high-pressure environments. My career journey reflects adaptability, resilience, and a genuine passion for creating seamless customer experiences.

I began my career at Teletech as a Customer Service Representative for Kaiser Permanente Medicare, where I supported members with inquiries, enrollment, and billing. This role sharpened my communication skills, attention to detail, and empathy—qualities essential for supporting people in sensitive healthcare situations. From there, I advanced to iQor as a Senior Collection Agent handling FedEx accounts. I specialized in billing, payments, and dispute resolution, where my negotiation skills and ability to manage difficult conversations were vital in securing positive outcomes for both the company and customers.

At TaskUs, I worked as a Teammate providing multi-channel support (calls, chats, and emails) for a food delivery platform. I became proficient in order tracking, issue resolution, and ensuring smooth delivery experiences for customers. Later, at Alorica, I expanded my expertise as a Customer Care Expert, excelling in billing, technical support, and upselling. These experiences allowed me to develop versatility in handling various service areas, consistently meeting performance metrics, and exceeding customer expectations.

Throughout my career, I have cultivated a comprehensive skill set that includes active listening, problem-solving, CRM proficiency, time management, and adaptability. I am confident in managing escalations, building customer relationships, and delivering results under pressure. My ability to coach and mentor others has also allowed me to contribute positively to team development and performance.

Beyond my professional roles, I have a strong interest in emerging technologies, blockchain innovations, personal finance, and continuous self-development. I also enjoy exploring creative outlets such as photography and digital media. My curiosity and commitment to lifelong learning fuel my ability to adapt to new industries and challenges.

In every position I have held, my goal has been the same: to provide exceptional service, solve problems effectively, and leave customers with a positive impression of the company I represent. With my mix of customer service expertise, technical knowledge, and interpersonal skills, I am confident in my ability to add value to any team I join.