Elaiza Belle Tan

E/T Elaiza Belle Tan OBJECTIVE Customer service expert who identifies customer needs and delivers effective solutions to problems. Committed in providing high-quality customer care to deliver a positive customer experience. ADDRESS Block 12 Lot 14 Aguinaldo Drive Springville City South 2 Molino 4 Bacoor Cavite PHONE - EMAIL- SKILLS         Microsoft Office 55 wpm Detail oriented Team player Computer proficiency Creative design Service Focused Customer Service Deliverables EXPERIENCE [July 2016]– [July 2017] Customer Service/Sales Representative • Concentrix Philippines · Utilize various company and client tools and applications for customer management and servicing · Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. · Solicit sales of new or additional services or products. · Determine charges for services requested, collect deposits or payments, or arrange for billing. · Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems [February 2018] – [Present] Customer Service Representative Sykes Asia Inc., Philippines · Demonstrate the ability to multi task to ensure service levels and objectives are met · Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. · Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensuring all information was accurate and recorded, and making changes to database as necessary. · Check to ensure that appropriate changes were made to resolve customers' problems. EDUCATION Bachelor of Science in Psychology – (SY 2017- present) GPA: 1.65 Cavite State University Bacoor City Campus REFERENCES · Christine Richelle Reyes (Professor) Cavite State University Campus Bacoor- · Ana Lorraine Bergado (Former Team Manager) Concentrix Philippines- · Anabelle Ulip (Team Manager) Sykes Asia-