Elaisa Cuevas

OBJECTIVE Motivated and empathetic professional seeking a Customer Service Representative position where I can leverage my communication skills, problemsolving abilities, and commitment to customer satisfaction to support business goals and enhance client experiences. Eager to contribute to a dynamic team and ensure positive interactions that build customer loyalty. CONTACT • - • - • 498 Brgy. San Miguel, Padre Elaisa Cuevas CUSTOMER SERVICE REPRESENTATIVE With 3 years of experience in customer service and a passion for delivering top-notch support, I'm confident in my ability to provide exceptional service to your clients remotely. I'm well-versed in handling customer inquiries, resolving issues, and exceeding expectations. I'm a quick learner, tech-savvy, and thrive in fast-paced environments. EXPERIENCE CUSTOMER EXPERIENCE AGENT ALORICA PHILS. May 2022 - June 2023 • Garcia, Batangas 4224 • • EDUCATION Educated customers about billing, payment processing and support policies and procedures. Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution. Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities. HOLY FAMILY ACADEMY , STEM STRAND 2019 Received the With Honors award for maintaining a high grade point average and academic excellence. SKILLS • Excellent communication and active listening skills • SENIOR OPERATIONS REPRESENTATIVE CAPITAL ONE PHILS. June 2023 - Feb 2024 • • • Ability to work independently Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities. Adhered to established customer satisfaction strategies to support swift issue resolution. Promptly responded to inquiries and requests from prospective customers. and manage multiple tasks • Strong problem-solving and conflict resolution skills • Adaptability and flexibility in a fast-paced environment CHAT ASSOCIATE I TTEC PHILS. Feb 2024 – July 2025 • • Responded to customer requests, offering excellent support and tailored recommendations to address needs through email, chat and voice call. Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.