Elaine Urgel

⭐⭐⭐ 8 years experience in the Customer Service Industry⭐⭐⭐

Top performing and values driven individual with over 8 years Contact Center experience in Customer Service and Fraud & Investigation. Competent and able to maintain a high level of professionalism and present the organization in the best light possible. 

SKILLS

*Expert in handling customer concerns such as billing issues, product problems, service questions and general client concern. 

*Can solve customer's problems and turn frustrated clients to repeat customer

*Can handle different types of customers, gives exceptional service to customers

*Email Management (Gmail and Outlook)

*Graphics: Canva

*Excellent verbal and written skills in English

*Evaluates calls and give feedback to hit/exceed client targets

*Well verse with Microsoft Application

*Can lead people to attain goals and exceed targets

*Can work well with others

*Can work with less supervision

Your customer's satisfaction is my success so expect the best performance from me. 

Hoping for positive response from you.

Thanks,

Elaine