Elaine Marie Arriola

ELAINE MARIE O. ARRIOLA FREELANCE VIRTUAL ASSISTANT CAREER HISTORY SKILL SET & EXPERTISE - Customer Service Specialist - After Sales - Reaching out to potential customers - Amazon Fulfillment - Phone Operator - Real Estate Appointment Setter - Skip Tracing - Data Entry - Basic Transcription - Basic Digital Art and Design - Salesforce - Online Filing - PACER - Calendar Management CONTACT INFORMATION: Mobile: - Skype: Elaine_090612 Email:--LinkedIn: www.linkedin.com/in/elainemari earriola Facebook: iam.elainemarie.12 ACADEMIC BACKGROUND COLLEGE UNIVERSITY OF ST. LA SALLEBACOLOD PHILIPPINES BACHELOR OF SCIENCE IN COMMERCE MAJOR IN MARKETING MANAGEMENT SECONDARY SCHOOL ST. JOSEPH ACADEMY BACOLOD CITY NEG. OCC. PHILIPPINES PRIMARY FRANCISCO BENITEZ ELEMENTARY SCHOOL II OLYMPIA, MAKATI CITY PHILIPPINES REAL ESTATE VIRTUAL ASSISTANT AT KELLER WILLIAMS, SEPTEMBER 2017 - NOVEMBER 2018/ JANUARY 2019-OCTOBER 2019 - Appointment Setting - Data Entry - Skip Tracing - Social Media Manager - Zendesk manager VIRTUAL ASSISTANT to the CEO (Logistic Company)- Virtual Office Angels Private Limited, Feb 2016- Dec 2017 - Data Entry - Input Data from Google spreadsheet to Salesforce - Update customer’s information in Salesforce CRM - Reach out to the customers if needed to follow up on the delivery VIRTUAL ASSISTANT - AMAZON SELLER CENTRAL, MARCH 2016 - DEC 2018 (PART TIME) -After sales customer service specialist - Maintain customer satisfaction and positive feedback - Phone operator in general including trouble shooting, delivery and order follow up. Acquire Asia Pacific Office based, July 2014 – April 2015 - Do outbound calls. - Maintain daily sales target. - Multi tasking by using different websites and applications while on the call. SPI CRM –Makati Office based, October 10, 2010 – July 2013 - Inbound and Outbound sales call - Maintain daily sales target. - Multi tasking by using different websites and applications while on the call. CONVERGYS Office based, March 2016- March 2017 - Answer customer service call and offer add on to financial customers. - Maintain daily sales target, customer satisfaction survey and quality evaluations. - Assist customers in their online directory. - Credit card acquisition. - Magazine subscription. - Multi-tasking. PASSION ACADEMIC PROJECTS BACKGROUND VIRTUAL ASSISTANT AND PARALEGAL - JONES AND ASSOCIATES , JULY 2013- SEPTEMBER 2014 AND MAY 2015- OCTOBER 2016 - Manage email, calendar, website and Linkedin (basic) - Set up appointment for both clients and potential clients. -Draft, prepare and send retention agreement. - Call court and get case related information. - Download files and case related (i.e docket report, complaint, etc) documents from online like PACER. - Upload files in Salesforce CRM and other web based apps. - Data entry in Salesforce CR M and Google spread sheets and documents. - Transcribe voicemails for outgoing email and for the books. - Processed dictations and voicemails and send it to the respective recipient. - Call clients and potential clients to gather information, confirm appointment and reschedule (if asked). - Create potential report based from Salesforce and PACER. -Case management – coordinate with the lawyers to discuss deadline, how it is being met. Update deadline spread sheet and calendar. Follow up with the lawyers if specific deadline was met and how it was done. -Reach out to local counsel and confirm their availability to attend hearing, pre- trial, mediation, etc. RECENT CERTIFICATES AND TRAINING - E-COMMERCE (BASIC) - DROP SHIPPING (BASIC) - CANVA (BASIC)