Elaine Li

ELAINE LI 570 Fairview Road West, Mississauga ON, L5B 3X6 Phone: - E-mail:-Linkedin: www.linkedin.com/in/elaineli248 SKILLS AND ABILITIES - A diligent and efficient worker that pays attention to detail allowing me to quickly learn new things - Has a strong work ethic, is enthusiastic and has a positive outlook that makes me an excellent team-player - Fluent in speaking Cantonese EDUCATION Bachelor of Commerce, Hospitality and Tourism Management Co-op 2016 to 2020 University of Guelph, Guelph, ON - Achieved an 80+ average as recognized on Deans List in Fall 2016 and Winter 2020 - Cardinal Health Scholarship Foundation 2017 & Cara Operations Access Scholarship 2017 recipient WORK EXPERIENCE Notetaking Program Assistant Student Accessibility Services at University of Guelph, ON September 2019 – January 2021 - Independently monitors and responds to inquires through email, over the phone and in person - Troubleshoots for students and volunteers ensuring the program runs properly and efficiently Banquet Server Casa Loma in Toronto, ON April 2017 – August 2020 - Serving at events including cocktail receptions, weddings, buffet style events and more by efficiently working with a team, improving ability to multitask and work under stressful and busy environments - Given more responsibility and certain tasks such as cake cutting and set up responsibilities by taking initiative expanding server skills, experience and knowledge Administrative Associate E-Link Electronic Services Center in Mississauga, On July 2019 – August 2019 - Ordered, received and managed inventory for parts at this Samsung repair/service center - Independently completed data entry tasks and completed work orders through Easy Service and GSPN (Samsung’s Business Management Program) - Tracked different metrics through Excel and was the link between the technicians and Customer service representatives Co-op Student - Guest Services Agent, Room Attendant & Banquet Server The Algonquin Resort in Saint Andrews, NB May 2018 – April 2019 - Assisting guests with check in and check out procedures, answering inquires, concierge duties, receptionist duties such as answering phone calls, alleviating guest concerns and communicating with other departments to deliver memorable guest experiences beyond guest expectations - Providing a warm welcome as the first point of contact for guests, interaction with guests that upholds Marriott standards and effectively utilizes OPERA a property management system - Worked in housekeeping as a room attendant, a banquet server and a hostess in the restaurant Sales Associate and Cashier ZARA at Square One in Mississauga, ON October 2015 – August 2016 - Assisted customers with their purchases by finding the right products tailored to their specific needs and wants improving customer satisfaction and personalizing customer experience - Organized the stockroom by following RFID procedures unique to the store ensuring consistency, maintained inventory levels and efficient operations - Maintained the shop floor by cleaning and rearranging products to be displayed that upheld ZARA’s visual merchandising standards to increase sales Arts Administrative Assistant Living Arts Centre, Mississauga ON July 2015 – August 2015 - Independently carried out tasks as a co-operative education student - Data entry tasks on Microsoft Office, creative tasks such as display boards and helping to organize events VOLUNTEER & EXTRACURRICULAR INVOLVEMENT Sustainability Ambassador Coordinator January 2020 – December 2020 Peer Helper Program- Sustainability Office, Guelph ON - Supports and coordinates a variety of student led events & projects through the Sustainability Office - Acts as a liaison between the sustainability Office, the University of Guelph campus and students - Manages and curates a weekly newsletter for students Director of Events May 2019 – May 2020 Guelph Women in Leadership, Guelph ON - www.guelphwomeninleadership.com - Leads a team of 3 to organize and host empowering events to facilitate discussions and support women in leadership such as conferences, socials, an International Women’s Day Gala and more Student Director September 2019 – May 2020 University of Guelph Sustainable Restaurant Project, Guelph ON - www.ugsrp.com; Planned and hosted UGSRP’s 9th Annual Symposium - Prepares monthly content for the website on industry news, research and more relating to sustainability and the foodservice industry Youth Climate Action Catalyst June 2018 – November 2019 Innovate My Future Program, Greater Toronto Hamilton Area (GTHA) ON - Under Youth Challenge International, selected to be 1 of 100 climate action catalysts that is placed in local regional teams to host youth led community consultations and run action projects engaging peers and community members in sustainability, @HaltonHustlers - Developing project management skills as well as civic activism and action experience Account Manager and Exchange Participant Manager March 2017 – May 2018 AIESEC, Guelph Chapter - Pitches partnerships with AIESEC through networking events, cold calling and sales meetings improving business presentation and sales pitch skills - Uses Salesforce, a Customer Relationship Management Program to manage and track progress - Encouraging students to go on exchange through promotional activities such as boothing and personal selling tactics while raising awareness for the UN’s Sustainable Development Goals Creative Editor October 2017 – August 2018 The Hornblower Magazine, Guelph ON - Acquiring advertisements for the magazine by reaching out to local businesses improving sales and marketing skills - Designing and creating interesting content by tailoring it to issues relevant to the hospitality industry References Available Upon Request