ELAINE JOY LUNA
CU S T O MER S U PPO RT/ SA LE S
SP EC IA L IS T
PROFESSIONAL SUMMARY
WORK EXPERIENCE
Worked as a Customer Service
Representative with 1+ year of
experience in a call center company
in the Philippines, skilled in resolving
customer issues via phone, email,
and chat. Proven ability to
communicate effectively and solve
problems efficiently.
Client Experience Representative
KEY COMPETENCIES
Excellent Communication Skills
verbal and written.
Call handling (Inbound/
Outbound)
Email & Chat Support &
Troubleshootin
Strong organizational skills
Proactive
Multitasking
CONTACT DETAILS-
-
Caloocan City, Philippines
Asia Premier One Source Inc.
(June 2019 - August 2021)
Perform Inbound/Outbound calls with
Zendesk platform
Handle customers thru chat using Bold360
Software
Organizes and answer emails from
customers, instructors and admins from
partner institutions of the client.
Reaches out and assist test takers with
scheduling their online exam, testing their
equipment, connecting to an online
proctor and other concerns thru calls,
chat and email.
Assist instructors with setting up their
exam on the system and other concerns.
Appointment Setter/Cold Caller
Web Dynamics International
august 2021 - may 2022)
Calling prospects to offer them to set up
an appointmen
Handle inquiries from leads via text
message and/or Inbound and outbound
call
