Elaine Joy Credo

ELAINE JOY OCUAMAN CREDO Pandacan, Manila City 1008 ⬥- ⬥-Highly motivated, service-oriented individual highlighting excellent listening, verbal, and written communication and interpersonal skills to provide exceptional customer service to diverse clients. Collaborative individual who can lead and motivate peers to achieve collective growth and success. Customer care representative with superior work ethic, professionalism, flexibility, sound judgment, conflict resolution, and time management abilities to thrive in a competitive, fast-paced environment. CORE COMPETENCIES Customer Satisfaction & Experience | Typing | Data Entry | Phone Etiquette | Organizational Skills | Conflict Resolution | Leadership & Collaborative Teamwork | Cultural Sensitivity | Analytical & Critical Thinking | Problem-Solving | Written & Verbal Communication | Rapport Building & Interpersonal Skills | Adaptability & Flexibility | Time Management EDUCATION Bachelor of Science in Architecture National University, Manila | In Progress High School Diploma Paco Catholic School, Manila | March 2013 RELEVANT SKILLS Customer Service & Computer Proficiency ● Deliver unmatched customer service by exhibiting active listening and verbal communications; able to answer in-person or phone call inquiries, resolve issues, and address diverse client needs; speak/write clearly and effectively using appropriate language. ● Employ quick problem-solving skills in resolving customer complaints; ability to remain calm and patient in challenging situations. ● Infused with computer and IT skills required for navigating computer applications and handling textual and graphical information. Leadership & Interpersonal Skills ● Display willingness to learn and confidence in exploring different approaches and exercising personal responsibility and initiative. ● Capable of collaborating and maintaining open communication with peers/colleagues to improve work productivity. ● Able to participate in and contribute to group activities/seminars; Enthusiastic in encouraging and motivating peers/colleagues to grow and develop in a challenging environment, while building positive and meaningful relationships. Administrative Skills ● Possess an extensive calendar and travel managements ensuring commitments are met and workflow is prioritised accordingly ● Efficiently collaborate with key stakeholders to ensure all communication is coordinated and prompt. ● Coordinating collective actions from the team for more productive work. WORK EXPERIENCE FOOD SERVER | Apostol Catering Service, Paco Manila Dec 2018 – June 2019 ● Enhanced customer experience by promptly attending to guests’ needs, including managing, taking orders, and serving dishes. ● Conducted consistent check-ins with guests to ensure satisfaction while addressing complaints and questions about the menu. ● Adhered to food safety guidelines by ensuring proper food handling and maintaining the cleanliness of the kitchen and dining areas. Customer Care Representative | Foundever OJV Sept 2022 – Present ● Improve customer experience by promptly attending to customer’s concern in regard to their delivery and online account concerns. ● Organise consistent follow up with customer’s concern especially for their vouchers, technical issues on their online account, as well as their delivery requests ● Manages cases that needs to be transferred to other department and support colleagues that faces customer’s concern that needs thorough research ● Resolve all customers queries at the first point of contact in all circumstances ● Maintain an up to date knowledge of relevant product, known problem issues, current marketing promotions and procedures relevant to customers queries and concerns ACADEMIC ACHIEVEMENTS Certificate of Recognition Architectural Research Methods (AREMETH) Excellent Capsule Proposal SEMINARS HALIGI IV: Roots and Wings – Keeping Our Identity, Sharing Our Destiny SMX Convention Center, Pasay City | March 2019 HALIGI III: Designing Resilient Structures and Cities SMX Convention Center, Pasay City | March 2018 TECHNICAL SKILLS AutoCAD | Google SketchUp | Adobe Photoshop and Illustrator | Social Media | Google Workspace (Docs, Sheets, Slides) | Microsoft Office Suite (Word, PowerPoint, Excel)