Elaine Guerrero

Blk 7 Lot 2B Villa Cristina Homes Apitong St. Marikina Heights, Marikina CIty --Elaine D. Guerrero Career Objectives : Personal Particulars To be involved in work where I can utilize skill and creatively involved with the system that effectively contributes to the growth of organization. Age: 30 Nationality: Filipino Civil Status: Married Date of Birth: July 17,1988 Gender: Female Professional Experience RiceCash Asia Philippines, Inc. Ayala Avenue, Makati City Senior Reconciliation Associate (Feb 17,2014 – July 19, 2018) Checking all transactions processed by different departments, making sure that no duplicate request has been processed to avoid monetary losses. Identify, analyze and research variances found between system and merchant Doing further investigations when suspected fraudulent transactions arises across systems Analyze and bring solution to variance in source data Identifying errors and its impact to the company Daily checking of possible Fraud deposits. Preparing monthly report – clearing all variances found in cash flow. Equalbright, School of Multiple Intelligences Bandung, Indonesia Mathematics Teacher (July 2012 – Dec 2013) Teach Mathematics to Primary 1-6 students and help them to cope up with the curriculum. Prepare notes, study materials and presentation for student having a hard time in Math. Capability to provide solutions regarding Math topics Inspiring and motivating students, getting them involved with the discussion. Manulife Financial Manulife Business Processing Services Canadian Group Benefits – Client Financial Services September 2011 – July 2012 Premium Associate Provides analysis of premium and premium accounting issues.  The Premium Department bills and posts all premium payments due in a timely manner in order to accurately pay its account, agents, and/or brokers correctly and report division’s earnings.  Verifies and processes accounting issues. Generates special billings, partial drafts or refund checks resulting from coverage changes and applicable correspondence Provides Customer Service support by researching policyholder inquiries related to premium payments. Monitors policy status. Analyses standard coverage changes and calculates premium modifications. Canadian Wealth Management – Manulife Securities March 2009 to Sep 2011 Quality Checker (QC) Effectively checked the processed items and correct mistakes made by associates pertaining to a specific work type Prepares weekend error trending report and suggests solutions on how to minimize these errors Helps on answering queries of fellow associates regarding on work processes Business Process Associate Transfers Team (July 2011 – September 2011) Responsible in depositing cheques on client’s personal account at minimal error and before the cut-off time. Review and Evaluate transfer of funds, stock and money of client to his other accounts Process request of IA code change of client’s account depending on where to what province they reside. Portfolio Reconciliation (July 2009 – July 2011) Review and rebalancing of each client’s multi-asset class portfolio. Trading – equity, mutual fund, and fixed income Perform daily download and reconciliation of client portfolio data. Handle all stock mergers and acquisition transaction in our portfolio management system. Monthly update and review of portfolio performance data. Data Integrity Group (March 2009 – July 2009) Process items correctly with minimum errors and maximum productivity Process various work types depending on what queue assigned Manage process queues on specific work types Trainee (On Job Training) – Beneficial – PNB Life Insurance Co.,Inc May 20, 2008 – July 1, 2008 Mathematics Instructor (Practicum) – Polytechnic University of the Philippines November 24, 2008 – February 19, 2009 Education Bachelor of Science in Mathematics Polytechnic University of the Philippines – Sta.Mesa, Manila. Additional Information Computer Skills Software Used: AWD (financial documents imaging) Dataphile (database manager) Atlantis (database manager) VO Batch Deposit (database manager) MS Outlook (communication tool) Lotus Notes (communication tool) Also knowledgeable on using MS Office software, Libre Office and Adobe Photoshop Examination Passed Career Service Professional Examination November 16,2008 Professional Awards Top Performer Award for 2011 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best Associate for Financial Team 2nd Quarter of 2011 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best in Productivity 2nd Quarter of 2011 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best in Productivity 4th Quarter of 2010 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best in Accuracy 4th Quarter of 2010 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best in Productivity 3rd Quarter of 2010 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best in Accuracy 3rd Quarter of 2010 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best in Productivity 2nd Quarter of 2010 (Canadian Wealth Management – Manulife Securities,Portfolio Reconciliation Team) Best in Productivity June 2009 (Canadian Wealth Management – Manulife Securities) Seminars and Trainings Attended “Introduction to Basic Life Insurance Training” April 16, 2009 Held by Manulife Business Processing Services TQCD “Basic PC Operation Seminar” April 17, 2009 Held by Manulife Business Processing Services TQCD “Spreadsheet Training” July 16, 2010 Held by Manulife Business Processing Services TQCD “English Proficiency Training” August 08, 2011 Held by Manulife Business Processing Services TQCD ReferencesMs. Andrea Mendoza Supervisor Rice Cash Asia Phils., Inc. Mr. Franny Ferranco IT Manager/Mathematics Instructor Security Bank/Polytechnic University of the Philippines Mr. Michael Gargarita Supervisor JP Morgan Chase Bank I hereby certify that the aforementioned data are true and correct. _______________________ ELAINE D. GUERRERO Applicant