Elaine E. Lumbres

Elaine Evarola Lumbres #16 Pearl Street Pacita Complex 1, San Pedro, Laguna (-- Objectives To obtain a position of responsibilities where will I enable to contribute and utilizes my skills and enriched my knowledge to comply with the demands of work. Qualifications      Well organized and focused in projects. Equally effectively working independently and in cooperation with others. Highly motivated to achieve set goals. Strong commitment Computer literate Experience Date of Employment : 03/01/2019 – 10/31/2019 Hinduja Global Solutions Alabang, Muntinlupa Customer Service Associate (Outbound and Inbound)       Make an intake for the patient’s order and for patients who need medical equipment. Make phone calls to the provider and inquire about the patient information Research about the provider who handles the patient information Answer phone calls from the enquiries of the provider to the patient Make an email regarding the request for the explanation of benefits for the provider Answers and provide resolution the questions of the provider regarding the claims of the patient Experience Date of Employment : 02/16/2014- 2/5/2019 Infinit-O, Inc. Manila Makati, City Sales Support Specialist            Answer over 100 emails per day to assist in resolving sales channel questions and inquiries Prepare and send contracts to sales channels Run credit checks for new prospects Submit credit approval requests to finance for approval Revise processes & implement improvements for Partner Portal and other sales tools Support Sales Managers and channels utilizing cross functional teams Research channel commission, billing, enrollment issues and escalate to appropriate departments Review commission reports to ensure accuracy and payment timeliness Utilize proprietary databases to provide sales channels with customer information Create tickets to resolve sales channel issues Participate in and complete special projects as needed Elaine Evarola Lumbres #16 Pearl Street, Pacita Complex 1, San Pedro, Laguna (-)- Experience Date of Employment : 04/16/2013 – 02/16/2014 Infinit-O, Manila Makati City Order Desk Specialist        Logs into Contract Management system to retrieve order for processing. Keys order information into Deal Capture System with accuracy Follows the contract acceptance policy for appropriate dispositions. Communicate order processing issues to appropriate dispositions. Ensures data accuracy. Performs requests with a detail-oriented mind and asks questions for clarity on requests. Performs document management Experience Date of Employment : 06/01/2010 – 03/31/2013 Sisters of Mary Immaculate School Holiday Hlls, City of San Pedro, Laguna Music Teacher      Teaches skills in music understanding/appreciation, harmony, explorations in music and choral music to students. Plans/ executes a balanced music program and organizes class time so that preparation, rehearsal and instruction can be accomplished within the allotted time. Provides group instruction in order to adapt the music curriculum to the needs of each student. Encourages students to develop individual musical skills to the greatest extent possible. Utilizes repertoire of all types of music literature, including traditional and contemporary that are appropriate for the ages and skill levels of students. Evaluates each student’s musical growth, performance, and musical understanding. Assesses each individual’s contribution to the performance of the group Expercience Date of Employment: 10/15/2008 – 02 /05/2011 Aegis People Support Ayala Avenue, Makati City Medical Transcriptionist  Involves in typing the legal documents while listening to dictations from legal professionals.  Helps to store the documents in correct form and produce when required.  Proof read each medical and non-medical dictation for accuracy including grammatical and content errors.  Employ research skills while interpreting complex medical terminology to put dictated remarks into contextual flow for each medical and non-medical transcripts.  Display extensive knowledge of HIPPA guidelines and the ability to adhere to them. 2 Elaine Evarola Lumbres #16 Pearl Street, Pacita Complex 1, San Pedro, Laguna (-)- Professional Education Dates of Attendance : 6/1/1996 To 5/1/2001 Sts. John and Paul Colleges Calamba City Bachelor of Science in Respiratory Therapy Personal Data Date of Birth: November 22, 1978 Birthplace: Makati City Religion: Roman Catholic Personal Attributes Hardworking, energetic, team player, articulate, dependable, flexible, eager to learn new things and new ideas to be qualified with regard to work References References are available on requests I hereby certify that the above information is true and correct to the best of my knowledge. _________________________________________ Elaine E. Lumbres 3