Elaine Do Desterro Pereira

Company: Teleperformance - 02/2022 08/2022

Position: Interaction Specialist

Main Activities: I work with active sales, I get in touch with the customer, I present the products,

always attentive to the doubts of the same and when there is a negative, I do a survey work to

look for the reason for the refusal and thus arouse the customer's interest in the purchase.

Company: Provida - 2018 / 2021

Position: Concierge agent and pharmacy assistant

Main activities: Collaboration with fast and pharmacists to obtain a resolution in cases of

revenue discrepancy. Reduction of product shortages through inventory monitoring and shipment of

order review. Development and implementation of settings in the pharmacy organization system

for a positive result. Database monitoring to keep track of all the monitoring of the

company.

Company: Atento - 2012 / 2013

Position: telemarketer

Main Activities: Serving the customer or getting in touch with the aim of selling products, starting

to the customer, collection of open accounts, realization of accounts, cancellation or service

change plans, disclose agreements, and provide information about services.

Company: Grenit - 2014 / 2015

Position: telemarketer

Main: Provide telephone service, e-mail or activities with questions or activities: Provide telephone service, chat Main bank customers with questions or references, maintain or acquire services and products, and operate collection.