Elaine Rana de Ramos
125 Bonifacio St., Brgy. Sto Niño
Lumban, Laguna
--Skype: elainerderamos
Educational Attainment:
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Saint Vincent de Paul Montessori and
Science High School
Lumban, Laguna
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BS in Accountancy
AMA Computer University Sta Cruz
Sta Cruz, Laguna
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BS in Forestry
University of the Philippines
Los Baños, Laguna
2016- Present
BS in Business Administration
Union College
Sta Cruz, Laguna
Personal Information:
Date of Birth:
Place of Birth:
Sex:
Civil Status:
Citizenship:
Religion:
January 12, 1994
Sta. Cruz, Laguna
Female
Single
Filipino
Roman Catholic
Experiences:
February 2013- May 2014
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Worked as a Customer Service Associate
Experienced in basic Troubleshooting, Billing and Sales
January 2014- November 2015
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Baron’s Best Goods
Account Manager
AMAZON US
Worked as a Customer Service, an Inventory Manager; Account Manager.
Trained in all parts and tasks in Seller Central.
Trained in Customer Service; Calling suppliers, clients and answering emails.
Trained in removing Negative Feedbacks, Return and Refunds.
Trained with different tools such as Sku Grid, Channel Max, Restock Pro, Informed,
AMZPecty and Jungle Scout.
Worked as a Social Media Manager for a campaign of our company to reach global sales
by putting up a Facebook page, Instagram page and a website.
October 2020- June 2021
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JM12Ventures
Inventory Manager
AMAZON US
Worked as a Customer Service, an Inventory Manager and an Order Processor.
Trained in doing orders and inventory works.
Trained in Customer Service; Calling suppliers, clients and answering emails.
Trained in removing Negative Feedbacks, Return and Refunds.
November 2016- April 2020
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Teletech Makati
Eco Plaza, Magallanes, Makati
TCM Digital
Account Manager
AMAZON US
Worked as a Customer Service, an Inventory Manager; Account Manager.
Trained in all parts and tasks in Seller Central.
Trained in Customer Service; Calling suppliers, clients and answering emails.
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Trained in removing Negative Feedbacks, Return and Refunds.
Trained with different tools such as Helium 10, Edesk, Seller Legend and Jungle Scout.
Fixed product listings from photos and the content as well as the EBC.
Made videos for PPC and storefront.
Summary of Qualifications
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Proven communications and written capabilities.
Trained for Amazon third party selling and customer service.
Trained for Inventory Management.
Trained for billing and sales.
Account Manager at AMAZON US
Strong interpersonal skills, having dealt with a diversity of professionals, clients, and
staff.
Cooperative and flexible team player; equally effective working independently.
Taking up Bachelor of Science Business Administration, Third year standing.
Knowledgeable and proficient in Microsoft Word, Excel, Outlook and programs/ online
network.
Attended English Seminars for speaking and writing for 6 years.
Ability to maintain high level of confidentiality.
Strong ability to multi task under pressure.
Fluent in English.
Can type 50 wpm.
Character References:
Mrs. Crusty Estaquio- Tinio
College Professor
University of the Philippines Los Baños
Mr. Barry Friedman
Ms. Eva Freund
CEOs
Luving Pets ‘N’More
AMAZON US
Mr. Yosef Entayev
Supervisor
TCM Digital
