Elaine de los Reyes

 Elaine G. De los Reyes Blk 25 Lot 4 Cagayan de oro st. South City Homes Biñan Laguna Cell#- Skype: elaine198131 OBJECTIVES: To grow with the company, to provide services beyond clients expectations and to enhance my Administrative skills, and hit company’s mission and goals. EMPLOYEMNT: Cornerstone Home LendingOctober 2016 – May 2017 Virtual Assistant (Full-time) Generate daily and weekly report Doing outbound call for potential client and setting them up an appointment to Senior loan officers for the prequalifying application. Doing Administration task, creating contact lists for Realtors Generating Agents productivity Report and other administration Task GENPACT PHIL.August 2013 – May 2016 Process Associates (Citi Card and Ally Auto) Doing outbound calls and receiving inbound calls from US Customer. Investigating and locating debtors Negotiating payment arrangements Offering and discussing payment options to bring account current and help to reinstate their credit report. VXI Global SolutionsJanuary 2012– October 2012 Customer Service Representative (AT&T Small Business) Do up-selling for potential clients for Business Landline. Receive inbound and outbound call for customer/ clients inquiring about their landline and their bills. Helping new and existing client set up their Toll-free number and other features on their business landline. Convergys PhilippinesJuly 2009 – July 2011 Collection Representative (Bank of America) Do outbound call to collect customer with their outstanding debt with the bank and assist the customer on how they can make their account up to date. Receive inbound call for payments on their credit cards. Offering and discussing payment option to help reinstate their credit history Kgb_PhilippinesSeptember 2007 – July 2009 Directory Assistance (411) Received inbound call to provide numbers for both residential and business number. Give directions and movie listing to the customer. EDUCATION: Advent Caregiver School, Inc. Basic Caregiving Course San Antonio Biñan, Laguna June 2006 – December 2006 AMA Computer Learning Center Graduated Computer Systems Design and Programming Canlalay, Biñan Laguna April 1999 Saint Michael’s College of Laguna Graduated Secondary Education Platero, Biñan Laguna April 1997 La. Consolacion College of Laguna Graduated Elementary Education Sto. Tomas, Biñan Laguna March 1993 Training & Certification Knowledgeable in MS Office (Excel, Word, PowerPoint), Standard First Aid and Rescue Breathing, Attended training for Lean Six sigma (Green Belter)