CONTACT--
https://www.linkedin.com/in/
elaine-abarico-/
ELAINE ABARICO
Customer Service Representative/Virtual Assistant
PROFILE
Customer Service Professional with over 6 years of experience giving efficient,
Blk 1 Lot 31 Yellow Street, Villa
high-quality, and excellent service to various call center companies and
Fidela Subdivision, Las Pinas,
eCommerce businesses. Detail-oriented administrative assistant with excellent
1740, Philippines
interpersonal, planning, and customer service skills.
Nationality:
Filipino
EDUCATION
SKILLS & SOFTWARES
BS Psychology | Adamson University
Customer Support
Completed 2 years in college.
Customer Support
Jun 2004 - Apr 2006
EXPERIENCE
eCommerce Management
Shopify Customer Care Support | Basis
Social Media Management
Jun 2019 - Jun 2022
• Answering emails.
Administrative Task
Data Base Management
• Answering chats.
• Answering Facebook and Instagram comments.
• Answering Facebook and Instagram direct messages.
Inventory Management
• Processing Returns and refunds
• Processing the warranty of the products.
Technical Support
Microsoft Word
• Processing orders via ShipBob
• Filing missing and lost packages via ShipBob
Virtual Assistant | Sydney Cruize In Style Pty Ltd.
Microsoft Excel
Google Sheet
Oct 2018 - Mar 2019
· Relist items on Facebook, eBay, and Gumtree.
· Updating the Activity Sheet.
Google Docs
· Updating the Master List File.
· Updating Q&A Sheet.
Google Calendar
Canva
Shopify
Amazon Seller Central
· Sending emails to the customers for a re-engagement campaign.
· Facebook Management.
Customer Service Representative | Vondior
Jul 2018 - Sep 2018
· Answering customers' emails, feedback, and reviews via Amazon Seller Central
and Gmail.
eBay Seller Hub
· Processing the replacements and refunds.
· Making a report regarding positive and negative feedback.
Gorgias
Zendesk
· Updating the reports regarding the refunds and replacements.
· Sending an email to Amazon FBA regarding the reimbursement.
Private Tutor
Asana
3pl
Aug 2016 - Jun 2018
• Helping the students to do their homework
• Helping the students with their projects
ShipBob
• Making students' reviewers for examinations and quizzes
• Setting up meetings with the parents quarterly for the students' improvement.
HOBBIES
Document Approver | LizardBear Tasking Inc.
Jul 2015 - May 2016
Volunteering
• Processing Uber partner’s application.
Reading
• Checking valid and invalid documents for Uber partner’s application.
Baking
LANGUAGES
English
• Review documents/information received
Customer Service Representative / Technical Support | Convergys
Apr 2014 - Jul 2015
• Helping the customers with their general concerns about their cable/
Internet via chat.
Tagalog
• Assisting the customer with the customer’s technical issues with their cable.
• Explaining the customer’s bill.
• Scheduling a technician to fix the customer’s cable/internet.
• Processing replacements of receiver and refunds.
Technical Support | Aegis People Support
Nov 2013 - Mar 2014
• Assisting the customer on how to use their landline phones.
• Helping the customer troubleshoot their landline phones.
• Answering customers’ general inquiries.
• Processing replacements.
Retention Specialist | Afliated Computer Services of the Philippines
May 2013 - Oct 2013
• Assisting the customers who want to cancel their subscription.
• Inform the customer what they can get with their subscription.
• Upselling services and promotions
REFERENCES
Atul Shastry |-| Basis
Tim Guiao |-| Basis
Baby Loy Dizon-Diolata Deiparine |-| Basis
