Ela Mae Dalumpines

I am a registered nurse by profession with a strong background in customer service, content writing, and virtual assistance.

I have call center experience of 2 years under a reputable company that is US-based.

I handled calls and chats with customers from their billing to their troubleshooting concerns.

I am well-trained in providing exceptional customer service by providing beyond what is expected especially with irate customers.

I have academic writing and content writing experience as well for websites of foreign business owners for the latter.

With their keywords in the blogs or articles I write, their SEO standing is at the top most search results amongst their competitors.

I am keen on the deadlines and quotas of these articles.

On the academic writing side, I wrote research papers, projects, and application letters to foreign students or do editing on the ones they wrote for grammar, accuracy, and fact-checking purposes.

For my home-based jobs, I worked as a virtual assistant did the role of an appointment setter for American licensed realtors.

I booked appointments for potential property buyers through lead generation and telephone calls.

I conduct short interviews and upsell my realtor's property options.

I also provide questions to their queries on property concerns etc.

Alongside the appointment setting, I taught English to Japanese students both adults and children.

I taught grammar, spelling, reading comprehension, and the like for 25 minutes to each student.

I ensure I keep with the time limit so I'd be able to cater to the rest of the scheduled students.

However, I ensure that learning is in fact imparted rather than rushing for the allotted time.

Currently, I work as an HR staff member in this retail company. I do recruitment, orientation, evaluation, interviews, and training. I also post job vacancies online and market the products we sell on social media.

What I Offer:

☑️ Customer Support & Call Handling

☑️ Content & Academic Writing

☑️ Virtual Assistance & Appointment Setting

☑️ HR & Recruitment

☑️ Online Teaching & Training

Tools & Skills:

Administrative & Virtual Assistance

☑️ Executive support

☑️Intake coordination

☑️Appointment setting, Dispatch, Email Management

☑️ Telephone Answering (BPO)

Communication & Writing

☑️ Strong oral and Written Communication

☑️ Customer Service

☑️ Content Writing

☑️ Public Speaking and training

Technology & Tools

☑️ Proficient in Google Suite (Drive, Sheets, Forms)

☑️MS Office (Word, Excel, PowerPoint)

☑️Slack, Calendly, HubSpot

Marketing & Research

☑️ Social media marketing, internet research, and fact-checking.

Soft Skills:

☑️Time management and Multitasking

☑️Adaptability in a remote work setting

Ideal Schedule:

☑️ Mid-day to night shift PH time

☑️ AU or EST / Pacific Time

If you're looking for a dedicated, results-driven, and adaptable freelancer to support your business, let's connect! I am ready to bring my skills and experience to help you achieve your goals.

Let's discuss how I can help your business grow!