Ekwutosi Agoh

Are you looking for a reliable Administrative Virtual Assistant or Customer Support Specialist who can manage your inbox, support your customers, and keep your day-to-day operations running smoothly?

You're in the right place

I support busy founders, entrepreneurs, and growing teams by providing administrative support, inbox management, and customer support so they can focus on scaling their business instead of getting buried in time-consuming tasks.

As a Virtual Assistant and Customer Support Specialist, my goal is simple:

Keep your operations organized, your inbox under control, and your customers happy.

**Administrative & Virtual Assistant Support: **

✔ Email & Inbox Management

✔ Calendar Management & Appointment Scheduling

✔ CRM updates & data entry

✔ Document organization & file management

✔ Research and data reporting

**Customer Support: **

✔ Email customer support

✔ Live chat & messaging support

✔ Ticket handling & issue resolution

✔ Complaint resolution and escalation

✔ Customer follow-ups & relationship management

Here are a few results I've gotten for clients:

✔ Managed 30+ daily emails and coordinated 20+ weekly appointments for a medical professional with zero missed communications or scheduling conflicts

✔ Handled 30+ daily customer inquiries across chat, email, and phone while resolving 95% of complaints within 24 hours

✔ Helped increase repeat customer purchases by 20% by providing personalized support and product guidance

✔ Managed 50+ inbound calls daily in a high-volume support role while maintaining 100% call target completion

✔ Improved customer communication workflows, reducing repeat contact rates by 10%

Zendesk | HubSpot | Freshdesk | Shopify | Trello | Asana | ClickUp | Slack | Google Workspace | Microsoft Office | Calendly | CRM dashboards | Helpdesk ticketing systems

✔ Organized inbox and calendar management

✔ Professional and friendly customer communication

✔ Fast response times and reliable support

✔ Accurate CRM documentation and workflows

✔ A dependable virtual assistant who keeps things running smoothly behind the scenes

My goal is to help you stay organized, support your customers efficiently, and free up your time to focus on growing your business.

If you're looking for a dependable Administrative Virtual Assistant or Customer Support Specialist, I'd love to support your team.

Send me a message and let's discuss how I can help your business run smoothly without your active involvement.

Best regards,

Susan