EKWENSI CHRISTIAN AFAM
●10, Tade Aranmolate Street, Surulere, Lagos State--
I am a passionate and results oriented individual with a penchant for delivery, developing a successful track record in
Technological Solutions and IT Database Management.
Technical Skills
Operating Systems: Windows 7, Windows 8/8.1,
Windows 10, Android, IOS, Project Planning and
Management.
Soft Skills
Team-working and interpersonal skills
Problem Solving Capabilities
Network Technology: Fast Ethernet, Gigabyte
Ethernet, General knowledge of networking concept.
Excellent use of Microsoft office tools
Database Administration: EMC Avamar backup,
Access, Oracle
Project Planning and Management
Customer Service & effective communication skills
Applications: All enterprise application portfolio
management and service provisioning of Oracle
EDUCATION/ PROFESSIONAL MEMBERSHIPS
Big Data University
Big Data 101
2017
Energy University by Schneider Electric Data Center University Associate Dev. Path
2015
Grace Polytechnic Surulere Lagos
2012
HND. Computer Science (Lower Credit)
Dorben Polytechnic, Bwari Garki Abuja OND. Computer Science (Pass)
2008
Odegu Community Secondary School
2002
W.A.S.S.C.E
PROFESSIONAL EXPERIENCE
Sinet IT Solutions
Data Center Administrator at Oando PLC
Achievements
Nov 2015 - Date
Managing assigned projects program components to deliver services in accordance with established objectives
Supervising the administration of system server related network to make sure availability of service.
Responding to inquiries from staff, administrators, service provides, site personal as well as outside vendors to
provide technical assistance support
Troubleshooting malfunctions of hardware as well as software applications to resolve operational issues restore
services
Determining appropriate systems availability levels
Identifying potential weaknesses in backup programs
I maintain detailed records of items within the data center
I ensure media being sent/received from our off-site data storage vendor is regularly backed up
I monitor and ensure smooth operation of cooling, UPS, Power, FM-200 Fire prevention system, ATS and all
related power equipment
Ensure backup power and reduce downtime, on site or remotely, with accustom power management system.
Monitor and protect the security of assets and facilities
Manage power usage more effectively and get immediate warning of harmful environment conditions
I ensure effective cable management prevents equipment failure and improves speed, bandwidth and performance
I provide 24/7 on-call coverage for Data Center Support
I acted in a Project Manager capacity for the Data Center Power Upgrade Project
Sinet IT Solutions
End User Support at Oando PLC
Achievements
I worked Oracle resetting password for users and resolving issues
I supported all EUS activities across the Group
I installed and provided support for Windows 7, 8, 8.1, 10 IOS, Android
I supported the deployment of the EMC Avamar Backup Solution Agent group wide
I supported the deployment of RSA 2-factor Authentication
I provided IT Support for users based on issues raised.
I worked to set up Computer systems (laptops & desktop)
I worked to install and upgrade Company approved systems software
I worked to set up new user profiles and network printer profiles
I worked to activate sync mobile email setup
I worked to set up VPN connection as required
I worked to set up LAN and wireless network connections for users
I worked to deploy and setup Virtual Desktop Infrastructure (VDI )
I worked to set up user outlook email accounts
I worked to replace faulty systems parts
I worked to update and clean up directory data
Provide general first level technical support to end users organization-wide.
Man the helpdesk and respond to all helpdesk calls.
Assist in maintaining issues/request log. Ensure accurate and prompt logging of all requests/ issues unto the central
database.
Assist in providing first-level phone support on IT related issues and escalate more technical issues requiring
location visits to appropriate second-level/expert support teams within the unit.
Escalate to the Network and Infrastructure Support team, all LAN/WAN/Server downtimes and hardware
operational issues e.g. network connectivity, printing errors, drive failure, etc.
Escalate all enterprise solutions-related issues to the Enterprise Solutions Support.
Provide first-level instructions on software installation and configuration e.g. client applications, anti-virus
utilities, printer drivers, etc.
Provide continuous user application and system support to the call center and other relevant IT units.
Communicate resolution of faults to end-users/ request initiators.
Assist in developing programmers for training end users on self-help tips and office application usage.
Ensure security of all workstations through proper installation and regular updates of an effective anti-virus
program on every workstation.
Implement/comply with pre-defined service desk management policies and procedures.
Assist in administering internal customer satisfaction surveys to obtain feedback on helpdesk efficiency (where
necessary).
Liaise with relevant unit/ team/function in carrying out all relevant activities.
Attend team/divisional/departmental meetings as required.
Provide guidance and manage the performance of subordinates (where applicable).
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Service Desk.
Perform any other duties as assigned by the Manager, Service Desk.
Surulere Local Government
IT Support (NYSC)
Apr 2014 – Sep 2015
Coupling of computer systems
Printer Installation
Nov 2013 – Feb 2014
PROJECT MANAGEMENT EXPERIENCE IN OANDO PLC
Project Supervisor – Datacenter Power Upgrade project – Jan. 2015
Project Supervisor – Oando PLC DR Datacenter Migration Project – June 2015
Project Team Member – Datacenter Migration for Stanbic Ibtc – Dec. 2015
ACTIVITIES AND HOBBIES
Playing Video Games, Meditating, Watching Movies, and have a passion for travelling fascinating
REFERENCES
Available on Request
