Ekwebelem Amarachi Janefrancis

EKWEBELEM AMARACHI |Administrative Virtual Assistant-- Linkedin Profile: www.linkedin.com/in/ekwebelemamarachi Working Remotely Data Entry| Web Research|Email Management|Sales|Customer Support ● Administrative virtual assistant and telemarketer with a proven track record of efficiently managing databases, conducting research,data entry, handling emails, and resolving inquiries. ● Skilled in generating leads, managing phone calls, and improving customer satisfaction. ● Possess strong sales skills, phone etiquette, and multitasking abilities. Work Experiences Administrative Virtual Assistant July 2024Sept 2024 Newlife Transport(CEO) Remote ● Managed a database of 3,000+ records with 98% accuracy, reducing retrieval times by 30%. ● Conducted research for client projects, increasing efficiency by 20%. ● Handled 150+ emails daily, improving response times by 40% and boosting customer satisfaction. ● Resolved 300+ inquiries monthly, achieving a 95% customer satisfaction score. ● Organized and coordinated the company's annual travel conference, including all planning and bookings. Telemarketing April 2024June 2024 HelloGadgets Remote ● Managed 100+ daily calls, achieving a 90% customer satisfaction rating. ● Generated leads with a 15% conversion rate, increasing revenue by $25,000 in six months. ● Created effective scripts and emails, boosting customer engagement by 30%. ● Handled multiple tasks efficiently, improving productivity by 20% in a fast-paced environment. Skills ● ● ● ● ● ● ● ● ● ● ● ● ● ● Organizational Skills Data Entry and Management Email and Calendar Management Document Preparation Communication Skills Customer Support Skills Proficiency in Office Software (e.g., Microsoft Office, Google Workspace) Sales Skills Phone Etiquette Persuasion and Negotiation Active Listening Multitasking Time Management Product Knowledge Education/Certification Imo State University, Owerri. BSc.Human Nutrition and Dietetics ALX Africa Virtual Assistant Training