Ekumankama Uchechi

Ekumankama Uchechi Scholastica Contact:- Email:-Career Objective To pursue a career in a dynamic and stable establishment that gives room for personal growth and development, where skills, techniques and knowledge can be acquired and in turn contributing efficiently and effectively to the growth of the organization. My strength lies in communication, empathy and persuasion which are essential for driving sales and fostering competitive environments. Personal Detail Date of Birth: Gender: Marital: Nationality: State of Origin: September 16, 2002 Female Single Nigeria Ebonyi Education In Progress Institut française du Nigeria, Abuja To be awarded with diploma in French language studies (DELF) certificate - Veritas University Abuja, Nigeria (B.A) Bachelor of Arts, History and international relations ( 2nd class upper division) - J.C Best School International Life-camp, Abuja. West African Examination Certificate (WAEC) - Best School International Gwarinmpa, Abuja First school leaving certificate Work Experience Organization : French institute of Nigeria Post held: Customer care representative/ virtual assistant -: November 2023 – April 2024 (Externship) Duties : 1) handling customer complaints 2) Keeping records of customer interactions 3) Collecting customer feedback 4) Responding promptly to customer inquiries 5) Maintaining a database of customer information 6) Manage and maintain calendars 7) Welcoming visitors 8) Respond to emails and phone calls 9) Schedule meetings 10) Email monitoring and organization Organization: National Assembly service commission Post Held: Front desk/administrative assistant Duration: November 2022 – October 2023 (NYSC) Duties: 1) I played an important role in managing and organizing the day to day activities to ensure smooth running of the department 2) I assisted in registering files and documents in the department 3) I assisted in preparing schedules 4) I assisted in writing and distributing memos, letters, forms and circulars. 5) I also assisted in updating and maintaining office procedures and policies 6) Welcoming guests 7) Responding to emails Organization: CHIDEN water ventures Post held : Assistant manager/ customer care manager Duration : February 2020 – April 2022 Duties: 1) Keeping adequate records of sales 2) Attending to customers complaints 3) Generally overseeing of customer service relations 4) Supervising employees Certification National Youth Service Corp discharge certificate (NYSC) IBM customer engagement specialist badge Key Skills and Competencies • Excellent written and verbal communication • • • • • • • • • • • • • problem solving skills Good observation skills Compassion and empathy Time management Good attitude to work and ability to interact with people Ability to work under pressure Flexibility and critical thinking Cognitive training Self-motivated Excellent Time management skills and ability to prioritize work Ability to work with minimum supervision and demonstrate the use of initiative Working knowledge of office equipment, like printers and fax machine Proficiency in ms office ( Ms word, Ms excel and Ms PowerPoint) Hobbies and Interests Writing, Reading, Traveling, Singing and Dancing and learning languages References Available on request.