Ekpenyong Prince

Ekpenyong Prince Lagos, Nigeria EDUCATION Cross River University of Technology Email-Mobile:-agos, igeria •(234) B.Eng: Electrical Electronic Engineering 2014 CAREER SUMMARY I am an Admin Operations Specialist with over 5 years of experience in managing vendor relationships, processing orders, and ensuring timely deliveries while resolving contract or payment issues. I help improve workflow efficiency by identifying problem areas and providing practical solutions. I also assist in planning and executing projects, ensuring deadlines are met and resources are properly allocated. Additionally, I ensure all operations comply with regulations and maintain accurate records of vendors and clients. SKILLS SUMMARY Document Management | Customer Service | Time Management Research Project Coordination | Tech Proficiency Multitasking Team Collaboration | Microsoft Suits and Google Suites proficiency | Appointment scheduling | Meeting Planning | Presentation and Documentation Skills | Data Collection and analysis | Process flow improvements | Customer Relationship Management (CRM) Tools | Customer Service & Support PROFESSIONAL EXPERIENCE Softcom Admin Operation Specialist July 2019 - August 2022 ● Handling Documents: Organized and checked all customer KYC documents, cutting errors by 30% through regular reviews. ● Coordinating Vendors and Clients: Managed over 50 vendors and clients each month, making sure payments and contract renewals were done on time. Improved response time by 20% with clear communication. ● Entering Data Accurately: Kept transaction records with 99.8% accuracy, reducing errors by 15% through careful data entry. ● Making Reports: Prepared weekly and monthly reports on how the operations were running, helping improve team performance by 10%. ● Managing Customer Records: Helped build and maintain the company’s customer database by entering data, updating records, and keeping contact information current. ● Using CRM: Used customer relationship software to track interactions and sales opportunities, helping keep customer relationships strong. ● Team Collaboration and Cost Saving: Worked with teams to reduce costs by 12% by improving processes and automating some tasks. ● Supporting the VP Ops: Provided full administrative support to the VP Operations, including managing their calendar, scheduling appointments, drafting communications, and handling correspondence. ● Organizing Meetings: Prepared and shared meeting materials like agendas, minutes, and presentations. ● Attention to Detail: Ensured tasks were completed with high attention to detail and strong organizational skills. ● Project Support: Helped with various projects as needed, providing administrative support throughout. Eyowo • Lagos Admin Associate ● ● ● ● ● ● April 2022 – June 2023 Provided administrative support to [executive/team], managing calendars and scheduling appointments with 100% accuracy in time management. Prepared and distributed meeting agendas, presentations, and minutes, improving meeting efficiency by 15%. Processed over 30 documents monthly with a 99% error-free rate, ensuring smooth record-keeping and compliance. Assisted with maintaining the company’s CRM database, keeping customer records updated, which improved customer response time by 20%. Resolved 95% of customer inquiries within 24 hours, increasing overall customer satisfaction by 10%. Handling general administrative activities within the department PROFESSIONAL CERTIFICATIONS ● ● ● ● ● Operations Management Customer Service Foundation Business Data Analysis Time & Task Management Mastering Collaboration -