Ekomobong Nya

ENTRY-LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE 📍 EKOMOBONG NYA​ Nigeria (Remote)​ PROFESSIONAL SUMMARY Motivated and reliable entry-level Remote Customer Service Representative with strong communication skills and a passion for helping customers. Comfortable supporting customers via chat, email, and phone in fast-paced environments. Familiar with e-commerce order processes and fintech transactions, and eager to learn CRM tools and company systems. Highly organized, tech-savvy, and able to work independently in a remote setting. TRANSFERABLE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Clear Written & Verbal Communication Customer Support & Problem Solving Order Tracking & Refund Assistance Payment & Account Support (basic) Time Management & Reliability Attention to Detail Conflict Resolution Remote Work Discipline Learning New Tools Quickly RELEVANT EXPERIENCE (PROJECT / PRACTICE EXPERIENCE) Customer Support Practice (Remote – Self-Directed) [March 2025 – Present] ●​ Practiced responding to customer inquiries via email and chat using sample scenarios. ●​ Handled mock issues such as delayed orders, failed payments, refunds, and account access problems. ●​ Learned how to use ticketing systems like Zendesk and Freshdesk through tutorials and demos. ●​ Created professional customer responses focused on empathy, clarity, and resolution. ●​ Developed skills in documenting customer interactions accurately. TOOLS & TECHNOLOGY ●​ ●​ ●​ ●​ ●​ CRM & Support Tools: Zendesk, Freshdesk, Intercom Communication: Email, Live Chat, Slack, Zoom E-commerce Platforms: Shopify, WooCommerce Fintech Basics: Wallets, transactions, refunds, KYC Productivity: Google Docs, Sheets, Gmail EDUCATION S.S.CE​ Uncle Peter’s International College, ​ 2008 - 2014 AVAILABILITY & WORK SETUP ●​ ●​ ●​ ●​ ●​ Stable Internet Connection Quiet, Dedicated Workspace Available for International Time Zones Willing to work weekends/shift schedules Fast learner and coachable