Ekom Idim

Hi,

I’m a results-driven Customer Support Agent and SDR/Business Development Specialist with hands-on experience in both B2B & B2C environments.

With over 5 years of combined experience in customer support, lead generation, and outreach, I specialize in creating seamless customer experiences, driving qualified leads, and building strong client relationships that convert. Whether I’m nurturing warm leads or offering post-sale support, my goal is always the same: To serve with empathy, communicate with clarity, and deliver measurable results.

Here’s what I bring to the table:

🎯 Expertise in multichannel outreach: email, chat, social, and CRM tools.

🎯 Proven lead generation and prospecting strategies that drive pipeline growth.

🎯 Skilled in customer retention, handling escalations, and solving problems with grace.

🎯 Clear communicator who thrives in fast-paced, remote work environments.

📌 Tools I use: HubSpot, Intercom, Zoho, LinkedIn Sales Navigator, Slack, Trello, Apollo.io, Google Maps, Google Workspace etc.

I don’t just work hard, I work smart, always aligning my output with business goals.

If you’re looking for someone who can support customers and grow your sales funnel with strategy and heart, kindly send me a message and let’s discuss more about your job.