Ekoh Ebere Vivian

EKOH EBERE VIVIAN PROFILE Executive Virtual Assistant and customer-focused professional with over six years of experience supporting business operations, managing client communication, and delivering high-quality service in fast-paced environments. Proven ability to manage inboxes, coordinate tasks, resolve issues, and improve workflows. Highly organised, detail-oriented, and committed to enhancing customer satisfaction and operational efficiency. SKILLS Executive Virtual Assistance Administrative & Operations Support Email & Calendar Management Project Coordination (ClickUp) Customer Support & CRM Management Client Relationship Management Google Workspace & Microsoft Office Airtable & Data Management Social Media Scheduling (Meta Business Suite, Metricool) Data Entry & Reporting Process Improvement Time Management & Organisation WORK EXPERIENCE Customer Support & Operational Assistant Replayit Media | Jan 2024 – Present Managed client communication, inboxes, and task coordination, ensuring smooth operations and timely service delivery. Tracked projects using ClickUp and scheduled content via Meta Business Suite and Metricool while maintaining accurate records in Google Sheets and Excel. Customer Service Support Jumia Nigeria | Feb 2020 – Oct 2023 Handled customer inquiries, processed orders, and resolved complaints efficiently. Maintained CRM records, processed refunds, and collaborated with internal teams to improve service delivery and customer satisfaction. Receptionist / Cashier Dan Cadman Ventures | Jan 2019 – Jan 2020 Provided front desk support, handled transactions, managed records, and ensured smooth daily operations while delivering excellent in-person customer service. EDUCATION B.A History and International Studies / English and Literary Studies University of Nigeria, Nsukka CERTIFICATIONS Customer Relations Management — Lily Vision Agency Technical Fundamentals Certificate — Coursera REFERENCES Available upon request.