Anya, Ekeoma Samuel
Virtual Assistant
Yenagoa, Bayelsa
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linkedin.com/in/anya-ekeoma
CAREER OBJECTIVE
Dedicated and detail-oriented virtual assistant with 2 years of experience in administrative
support across various sectors. Proven ability to manage communications, schedule
appointments, and handle documentation processes efficiently. Over 4 years of experience in
customer service with a commitment to excellence and client satisfaction. Seeking to leverage
my skills in a dynamic and growth-oriented environment.
SKILLS
Hard Skills
Appointment Setting and Scheduling, Email Management, Patient Evaluation, Eyeglass
Prescription and Dispensing, Health Records and Management, Visual Acuity and Fitness Testing,
Customer Relationship MAnagement (CRM), Data Entry, Lead Generation, Cold and Warm Calling,
Information Management.
Soft Skills
Active Listening, Attention to Detail, Communication and Negotiation, Team Collaboration,
Adaptability, Time Management, Problem-Solving.
PROFESSIONAL EXPERIENCE
Diete Koki Memorial Hospital, Opolo, Bayelsa, Nigeria - Optometrist
March 2019 - PRESENT
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Conduct patient examinations and document demographic data for post-clinical follow-up.
Counsel and educate patients on eye health, treatment plans and prognosis for maximum
client compliance.
Address patient concerns through in-person visits, calls and text messages.
Increased customer retention by 30% and received 80% positive feedback from clients.
Graceway Academy, Aba, Abia, Nigeria - Subject Teacher
September 2017 - February 2018
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Developed and executed lesson plans for Junior Secondary School Classes.
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Provided clear instructions and assessed student understanding through class
assessments and assignments.
Maintained accurate records of student performance and submitted quarterly reports.
JIL Clinics and Medical Laboratories, Aba, Abia, Nigeria - Secretary/Personal Assistant
May 2017 - March 2018
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Conducted market surveys and managed procurement for clinical operations.
Monitored inventory levels and sales, ensuring efficient stock management.
Scheduled meetings and managed communication between clinic staff and management.
Reduced clinic expenditures by 10% while maintaining high service standards.
Enhanced team collaboration and client satisfaction through improved synergy.
EDUCATION
Imo State University, Owerri, Imo, Nigeria - Doctor of Optometry
September 2008 - February 2015
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Cultivated the required skill and knowledge for provision of primary health care services
to
Participated actively in social, religious and voluntary organizations thereby harnessing
well-needed soft skills for maximum efficiency in any given environment.
CERTIFICATIONS
Digital Witch Support Community, Remote - IT Support
January 2024 - February 2024
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Virtual Assistance, Customer Service and Relationship Management.
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Tele-Marketing/Sales and Lead generation.
