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Ekemini Sunday
Port Harcourt, Rivers state, Nigeria
https://www.linkedin.com/in/ekeminisunday1
Professional Summary
Resourceful, proactive and adaptable graduate. Experienced in collaborative project execution, awareness
campaigns, with a record of active participation in community service and volunteer initiatives. With proven
interpersonal and organizational skills, and experienced in customer service, administrative support, and
operations management. Skilled in handling client inquiries, managing records, coordinating daily tasks, and
ensuring smooth business operations. Pro cient in Google Workspace (Docs, Sheets, Calendar, Gmail), Canva.
Passionate about providing excellent service, improving processes, and supporting teams to succeed.
Professional Quali
cation
Demonstrated strong ability to keep up in a fast paced work environment.
Proven ability to stay active and strong for long periods in service focused environment.
Proven ability to learn and improve on the job.
Ability to handle con dential information professionally.
Core Competencies
Administrative support and records management
Customer Service & Client relations
Email & Calender Management
Google Workspace (Gmail, Docs, Calender & Sheets)
Inventory Management
Soft Skills
Reliability || Time management || Attention to Detail || Communication || Problem solving || Adaptability
Professional Experience
Skill2Scale Digital Academy
Virtual Asaistant intern (Email management & Customer support))
• Managed and organised client inboxes by sorting, ltering and categorising emails for quick access.
2025 -
• Drafted and polished professional responses, Maintaining a respectful and client-focused tone.
•Used flags, and folders to keep inboxes structured and easy to navigate.
•Helped coordinate meetings and Calender invites from email correspondence.
•Drafted reusable email templates to save time while ensuring communication remained consistent.
• Contributed to smoother daily operations by reducing email clutter and improving response time.
• supported customers through live chat with patience and empathy escalating issues when necessary.
Family-owned restaurant (Buka) Port Harcourt
Operations & Customer Service Assistant
•Manage daily administrative tasks including Sales recording & expense tracking
2022 - 2023
•Delivered excellent customer service by handling orders, resolving complaints, and ensuring customer
satisfaction.
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•Assisted with basic nancial reporting
•Maintained accurate inventory records and restocked supplies to support smooth business
•Trained and supported new staff, improving teamwork and ef ciency.
Meglem hotels, Portharcourt
Receptionist
•Welcomed guests and managed high volume of calls & messages with professionalism.
2021 - 2022
•Processed payment, prepared daily reports, and maintained accurate client records.
• Upsold hotel services.
• Strengthened guests relationship through excellent services and proactive communication.
Volunteer Experience / Community Service
National Youth Service Corp (NYSC)
Jigawa, Nigeria
Community Development Service (CDS)
Road Safety-
• Actively contributed to road safety advocacy, sensitizing community members on traf c rules, road safety laws
and accidents prevention.
Community Development Service (CDS)
Environmental (Volunteer-
•Volunteered with the Environmental CDS group, supporting community sanitation exercises and promoting
sustainable waste management processes.
•Actively participated in health awareness campaigns, engaging over 1000 residents on hygiene practices to
reduce preventable diseases
•Collaborated with fellow Corps members to organise clean-ups, thereby improving
Environmental conditions in many community areas.
Education
2020
University of portharcourt
B.Sc.Ed, Biology Education
Certi
cations And Training
Personal productivity, Time management, and prioritisation –Coursera
Fundamentals of Customer Service –Alison
Virtual Assistant & Remote Work Skills – Skill2Scale Digital Academy
Catering Services – Industrial training fund (ITF)
Languages
English (Fluent)
Nigerian pidgin (Fluent)
Interests
Digital tools
Personal growth
Active learning
Community service
Reference
Upon request
