CONFIDENCE EKEKE
Email:-| Phone: - | LinkedIn Profile | Port Harcourt, Nigeria
PROFESSIONAL SUMMARY
Versatile and results-driven Virtual Administrative Assistant with 2+ years of experience supporting
executives, streamlining operations, managing digital workflows, and enhancing customer and client
satisfaction.
Proven calendar and inbox management expertise, customer support, and project coordination.
Proficient in Microsoft Office, Google Workspace, Project management, and CRM tools.
Skilled at streamlining processes, increasing efficiency, and delivering outstanding support using modern
tools and platforms.
CORE COMPETENCIES
● Executive Support: Email & Calendar Management, Scheduling, File organization, and Data
Entry
● Customer Support & Client Relations: Issue Resolution, Order Processing, Client Follow-up,
Inquiry Handling, CRM Updates.
● Project Assistance: Task Coordination/Prioritization, Gantt Charts, Risk Identification and
Reporting.
● Digital Tools: Microsoft Office Suite, Google Workspace, Trello, Slack, Asana, CRM Tools, Web
Research
● Soft Skills: Communication, Time Management, Attention to Detail, Problem-Solving.
PROFESSIONAL EXPERIENCE
Virtual Assistant
Levinspire Solutions | Remote | December 2023 - February 2025
● Maintained organized file systems via Google Drive, increasing file retrieval speed by
40%
● Conducted market research and compiled 5+ executive briefing documents for clients'
strategy sessions.
● Managed over 100 weekly emails and scheduled 10+ meetings using Google Calendar,
improving executive availability by 25%
● Used Trello and Slack to monitor project deliverables and ensure team accountability.
● Drafted and distributed meeting agendas and notes, contributing to smoother internal
communication.
Virtual Administrative Assistant
Mrs. Alloy | Remote | November 2022 – December 2023
● Managed 50+ daily emails and scheduled 15+ weekly meetings, optimizing executive time
management.
● Handled high-volume correspondence, ensuring timely responses and task prioritization.
● Organized and maintained digital files, ensuring accessibility, security, and improving document
retrieval efficiency
● Ensured 99% accurate data entry, maintaining up-to-date records.
● Provided customer support and client relations, enhancing executive reputation and efficiency.
Customer Support
Oak Holdings | Remote | January 2022 – December 2022
● Responded to 100+ daily customer inquiries via phone, email, and chat with a 95% resolution
rate.
● Diagnosed and resolved customer issues, improving client satisfaction scores by 20%.
● Processed 100+ orders weekly with a 98% accuracy rate, minimizing escalations.
● Collected and analyzed customer feedback, driving service improvements and efficiency.
● Maintained detailed records of client interactions, supporting executive decision-making.
Sales & Marketing Manager
Sofy Collectibles | Hybrid | May 2020 – July 2021
● Developed and executed sales strategies, achieving a 30% revenue increase in 12 months.
● Handled inventory control, ensuring stock availability while minimizing excess stock by 25%
through strategic planning.
● Managed social media marketing and customer outreach, boosting engagement by 40%.
● Provided exceptional customer service, resolving inquiries and complaints promptly.
Project Experience
CBRE Project Management Job Simulation | Forage | October 2024
● Conducted an initial review of a showroom project plan for a global manufacturer.
● Created a Gantt chart to track project progress and deadlines.
● Identified and mitigated 3 key project risks, ensuring on-time project delivery.
EDUCATION AND CERTIFICATIONS
B.Ed, Educational Management – Michael Okpara University of Agriculture
Google Project Management Professional Certificate – Coursera
Virtual Assistance Training – ALX Africa
